Loretta Lee
Greensboro,NC
Summary
Experienced Dental Assistant/Front Desk Assistant with over 5 years of experience looking to provide support during dental exams and procedures. Committed to bringing a relaxed and comfortable environment in which patients feel welcomed, accepted, reassured, and confident in the care they receive.
Overview
18
18
years of professional experience
Work History
Dental Assistant DAII
Carolina Cosmetic Dental Care
Winston-Salem, North Carolina
12.2025 - Current
- Assisted dentists during procedures and maintained a sterile environment.
- Prepared treatment rooms and organized dental instruments for efficiency.
- Educated patients on oral hygiene and post-treatment care instructions.
Front Desk Dental Assistant(Temp Postion)
Warren Dental Office
Winston-Salem, North Carolina
08.2025 - 11.2025
- Greeted patients warmly, enhancing patient experience while managing front desk operations.
- Scheduled appointments with precision using dental practice management software, ensuring optimal patient flow.
- Collected patient information and verified insurance details, facilitating smooth patient check-in process.
- Facilitated payment collection to ensure transaction completion.
Customer Service Representative
RSVP Communicationss
08.2023 - 04.2025
- Maintained courteous communication during phone interactions
- Resolved customer complaints through effective communication
- Applied strategic sales knowledge to identify customer needs and recommend appropriate solutions
- Administrative support
- MS Office proficient
- Processed and fulfilled customer orders accurately
Customer Service Representative
Anomaly Squared
09.2014 - 08.2023
- Managed high volume of customer calls, handling 400 to 500 daily.
- Support customers needs by answering diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Promoted products and services during customer calls in order to drive sales.
Dental Assistant
Smile Starters
03.2010 - 01.2011
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentist with four-handed dentistry and chair-side duties to enhance procedure efficiency.
- Sterilized rooms and prepared equipment and instruments for multiple daily procedures, ensuring readiness and compliance.
- Documented patient dental health information and medical history for accurate future reference and care continuity.
- Instructed patients on home care guidelines.
Front Desk Dental Assistant
Highpoint Dental
09.2008 - 03.2010
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
- Contributed to the practice's success by consistent and effective scheduling and follow-up procedures
- Resolved billing discrepancies and addressed patient concerns, resulting in improved satisfaction and trust in practice.
- Maintained inventory of office supplies, anticipating needs and placing orders to prevent shortages.
- Prepared and processed patient referrals and transfer requests.
- Explained treatment procedures and instructed patients on home care guidelines.
- Certified in radiographs and following strict patient protection rules, applying lead aprons.
- Managed inventory of office supplies, ensuring timely orders to prevent treatment delays and maintain operational continuity.
- Executed administrative tasks such as filing, copying, and faxing documents to support office operations. by filing, copying and faxing documents.
- Performed general chair-side duties for general dentistry, and oral surgery.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Certification In Radiology Health And Safety - Radiology
Hands On Dental Assistant Training
Greensboro, NCDental Assisting - Dental Assisting
Albany Technical College
Albany, GAHigh School Diploma - Business Administration
Westside High School
Newark, NJSkills
- Assisted the Dentist in four handed dentistry as well as other chair-side duties
- Certified in performing patient's radiographs with safety measures
- Application of Sealants and Fluoride
- Fabricated mouth guards
- Charted patient's record
- Utilized Eaglesoft and Dentrix software
- Completed and filed insurance forms
- Prepared referral packets along with radiographs and health history
- Handled multi-line phone systems answered questions and scheduled appointments,called clients with appointment reminders
- Handled multi-line phone systems answered questions and scheduled appointments, called clients with appointment reminders
- Patient education
- Monitoring Nitrous Oxide
Timeline
Dental Assistant DAII
Carolina Cosmetic Dental Care
12.2025 - Current
Front Desk Dental Assistant(Temp Postion)
Warren Dental Office
08.2025 - 11.2025
Customer Service Representative
RSVP Communicationss
08.2023 - 04.2025
Customer Service Representative
Anomaly Squared
09.2014 - 08.2023
Dental Assistant
Smile Starters
03.2010 - 01.2011
Front Desk Dental Assistant
Highpoint Dental
09.2008 - 03.2010
Certification In Radiology Health And Safety - Radiology
Hands On Dental Assistant Training
Dental Assisting - Dental Assisting
Albany Technical College
High School Diploma - Business Administration
Westside High School