Loretta Lee
Greensboro,NC
Summary
Experienced Dental Assistant/Front Desk Assistant with over 5 years of experience looking to provide support during dental exams and procedures. Committed to bring a relaxed and comfortable environment in which patients feel welcomed, accepted, reassured, and confident in the care they receive.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
RSVP Communicationss
08.2023 - Current
- Professional telephone demeanor
- Complaint Resolution
- Strategic Sales Knowledge
- Administrative support
- MS Office proficient
- Order fulfillment
Customer Service Representative
Anomaly Squared
09.2014 - 08.2023
- Answering constant flows of customers calls with up to 400 to 500 daily.
- Support customers needs by answering diverse questions about issues such as available merchandize, current prices and upcoming company changes.
- Achieves and consistently exceeds revenue quota through product and service promotion during routine calls.
Dental Assistant
Smile Starters
03.2010 - 01.2011
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for a number of procedures daily.
- Documented patient dental health information, and medical history for future reference.
- Instructed patients on home care guidelines.
Front Desk Dental Assistant
Highpoint Dental
09.2008 - 03.2010
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to the practice''s success by consistent and effective scheduling and follow-up procedures
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Certifed in radiographs and following strict patient protection rules, applying lead aprons.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing document.
- Efficiently managed multi-line phone system directing calls appropriately.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Certification In Radiology Health And Safety - Radiology
Hands On Dental Assistant Training
Greensboro, NC10.2024
Dental Assisting - Dental Assisting
Albany Technical College
Albany, GA10.2006
High School Diploma - Business Administration
Westside High School
Newark, NJ06.1990
Skills
- Monitoring Nitrous Oxide
- Utilized Eaglesoft and Dentrix software
- Certified in performing patient's radiographs with safety measures
- Assisted the Dentist in four handed dentistry as well as other chair-side duties
- Fabricated mouth guards
- Application of Sealants and Fluoride
- Charted patient's record
- Handled muti-line phone systems answered questions and scheduled appointments,called clients with appointment reminders
- Greeted patients and provided forms to be fill out, enter patient data and payment history
- Completed and filed insurance forms
- Prepared referral packets along with radiographs and health history
Timeline
Customer Service Representative
RSVP Communicationss
08.2023 - Current
Customer Service Representative
Anomaly Squared
09.2014 - 08.2023
Dental Assistant
Smile Starters
03.2010 - 01.2011
Front Desk Dental Assistant
Highpoint Dental
09.2008 - 03.2010
Certification In Radiology Health And Safety - Radiology
Hands On Dental Assistant Training
Dental Assisting - Dental Assisting
Albany Technical College
High School Diploma - Business Administration
Westside High School
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