LORETTA MCCLURE
Dalton,GA
Summary
Experienced and detail-driven healthcare administrator with over 20 years in medical office operations, patient care, and insurance coordination. Holds a Master in Public Administration and dual degrees in Healthcare Administration. Proven ability to manage front-desk operations, oversee cash application processes, train clinical staff, and ensure regulatory compliance. Strong communicator and dependable team leader with a deep understanding of both administrative and clinical environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cash Capture Associate
CHI Memorial Mountain Management
04.2023 - Current
- Receive and process insurance checks, applying funds to correct patient accounts.
- Maintain and reconcile spreadsheets to ensure payment accuracy and consistency.
- Resolve payment discrepancies by working with insurance companies and financial departments.
- Ensure proper payment posting aligned with compliance and internal auditing protocols.
Front Office Receptionist
CHI Memorial Sleep and Lung Associates
03.2021 - 04.2023
- Schedule appointments, manage patient intake, and enter data in EPIC, PPMS, and PHRESA systems.
- Verify insurance, collect copays, and update patient demographic information.
- Train new administrative staff and handle high-volume communications across platforms.
Certified Nursing Assistant / Admin Support / Transportation Coordinator
Quinton Memorial Health & Rehabilitation
01.2016 - 01.2022
- Coordinated scheduling and transportation for patient medical appointments across five facilities.
- Assisted with ADLs, monitored vitals, and documented patient information using PointClickCare.
- Trained staff, managed supply inventory, and led daily planning meetings with interdisciplinary teams.
Medical Administrative Assistant / Lead CNA
Parkside Rehabilitation
10.2012 - 01.2016
- Supervised CNA teams, prepared rooms, and facilitated wound care and restorative therapy.
- Managed front office operations including insurance verification and patient check-in/out.
- Led daily huddles, delegated tasks, and supported care team with clinical and administrative duties.
Home Health & Hospice Aide
Admedyis Private Duty Care
02.2010 - 09.2013
- Delivered personalized home and hospice care, medication reminders, and hygiene support.
- Maintained accurate logs and relayed condition updates to family members and care teams.
Lead CNA / Administrative Support
Claremore Veterans Center | Hospital
04.1999 - 02.2010
- Supervised 25+ CNAs, created daily floor assignments, and ensured policy compliance.
- Assisted with surgical prep, medication administration, and emotional support.
- Managed documentation, trained new staff, and upheld infection control standards.
Education
Master of Public Administration -
Grand Canyon University
01.2024
Bachelor of Science - Healthcare Administration
Grand Canyon University
01.2022
Associate of Science - Healthcare Administration – Medical Administrative Assistant
Ultimate Medical Academy
01.2021
Certified Nursing Assistant - undefined
Calhoun Nursing School
01.2016
Certified Medical Assistant - undefined
Claremore Medical Tech
01.2012
Skills
- Scheduling
- Patient intake
- Records management
- Insurance verification
- ICD-10 & CPT coding
- CMS-1500 claim processing
- Cash capture
- Insurance payment posting
- Balance reconciliation
- Payer communication
- Medicare/Medicaid/HMO/PPO
- CNA-certified
- Vital signs
- ADL support
- Wound care
- Restorative therapy
- Hospice/home health
- HIPAA
- BLS/CPR/AED certified
- Microsoft Office
- EPIC
- PPMS
- PHRESA
- PointClickCare EHR
- Staff training
- Daily briefings
- Workflow coordination
- Cross-functional collaboration
Certification
- Certified Nursing Assistant, State of Georgia, CNA #CN0013106576
- CPR / AED / BLS, American Health Care Provider
- High Academic Honors, Honor Roll Recipient
Timeline
Cash Capture Associate
CHI Memorial Mountain Management
04.2023 - Current
Front Office Receptionist
CHI Memorial Sleep and Lung Associates
03.2021 - 04.2023
Certified Nursing Assistant / Admin Support / Transportation Coordinator
Quinton Memorial Health & Rehabilitation
01.2016 - 01.2022
Medical Administrative Assistant / Lead CNA
Parkside Rehabilitation
10.2012 - 01.2016
Home Health & Hospice Aide
Admedyis Private Duty Care
02.2010 - 09.2013
Lead CNA / Administrative Support
Claremore Veterans Center | Hospital
04.1999 - 02.2010
Bachelor of Science - Healthcare Administration
Grand Canyon University
Associate of Science - Healthcare Administration – Medical Administrative Assistant
Ultimate Medical Academy
Certified Nursing Assistant - undefined
Calhoun Nursing School
Certified Medical Assistant - undefined
Claremore Medical Tech
Master of Public Administration -
Grand Canyon University
Core Skills
Scheduling, patient intake, records management, insurance verification, ICD-10 & CPT coding (basic), CMS-1500 claim processing, Cash capture, insurance payment posting, balance reconciliation, payer communication, Medicare/Medicaid/HMO/PPO, CNA-certified, vital signs, ADL support, wound care, restorative therapy, hospice/home health, HIPAA, BLS/CPR/AED certified, Microsoft Office, EPIC, PPMS, PHRESA, PointClickCare EHR, Staff training, daily briefings, workflow coordination, cross-functional collaboration