Loretta Parks
Pepperell,USA
Summary
Dynamic leader in Quality and Food Safety with expertise in regulatory compliance and customer relationship management. Achieved a 20% reduction in complaints through effective program management and cross-functional collaboration, driving significant improvements in product quality and customer satisfaction across the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director Customer Value FSQR - Americas
Barry Callebaut
Chicago, Illinois
01.2024 - Current
- Implemented process improvements that streamlined customer service operations, resulting in faster response times.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prevented key account losses by researching discrepancies and correcting problems, maintaining client relationships.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved complex customer inquiries and escalated issues to enhance customer satisfaction.
Regional Senior Quality Manager & Customer Support
Barry Callebaut
Chicago, IL
01.2018 - Current
- Led Global Quality Workstream to revamp complaint management process, customer audits, and documentation program, improving overall quality assurance.
- Managed customer complaints across 15 sites, ensuring timely resolution and enhanced customer satisfaction.
- Developed Regional Quality Management System policies across multiple plants to meet customer requirements.
- Conducted internal quality audits region-wide, identifying areas for improvement and ensuring compliance with standards.
- Oversee quality and food safety for Vermont chocolate manufacturing plant.
Regional Quality Manager - Customer Accounts
Barry Callebaut
Chicago, IL
01.2016 - 01.2018
- Led cross functional project team to develop a Regional Complaint Management Procedure targeted at improving service levels for 50+ customers.
- Managed customer quality requirements and supported program rollouts across 11 production sites to enhance compliance and service delivery.
- Jointly lead initiatives to reduce overall product complaints by 20% for FY 2017.
- Collaborated with customers, sales, and internal cross functional teams to execute targeted reductions in non-conformances and facilitate successful new product launches.
- Maintained relationships with quality organizations for key corporate and regional customers to ensure alignment on quality standards and expectations.
Quality System Design Manager - Americas
Barry Callebaut
Chicago, IL
01.2015 - 01.2016
- Developed and implemented system and standards for managing supplier approval requests and maintaining database for supplier documentation and certifications, enhancing compliance and accessibility.
- Consulted on redesign of regional/global process for supplier management, improving coordination and effectiveness.
- Served as key customer contact for two high profile accounts, managing complaints and audit issues to ensure customer satisfaction and adherence to quality standards.
Supplier Quality Assurance Manager - Americas
Barry Callebaut
Chicago, IL
01.2014 - 01.2015
- Oversaw supplier management program for 100+ suppliers across Americas, enhancing compliance with regulatory standards.
- Led projects and cross-functional teams to improve supplier management, aligning operations with upcoming BRC auditing standards and FSMA regulations.
- Managed regional auditing program for raw material suppliers and co-manufacturers, ensuring adherence to quality standards.
- Partnered closely with our R&D, Sourcing, Quality and Sales teams to analyze program gaps and drive change including: supplier scorecard, non-conformance program, and implementing new procedures.
Global Food Safety Specialist
Whole Foods Market
Austin, TX
01.2013 - 01.2014
- Oversaw food safety, regulatory compliance, and organic standards for 60 stores across North Atlantic and Northeast regions, ensuring adherence to safety protocols.
- Directed 3rd party auditing program for two regions; created auditor calibration tool, conducted shadow audits/training, and performed scheduling and trend analysis.
- Collaborated with regional coordinators to analyze gaps in existing food safety program and develop new tools, SOPs, and training to improve current practices.
- Partnered with regional coordinators to assess gaps in food safety program, developing new tools, SOPs, and training to enhance current practices.
- Engaged with Central Atlantic Association of FDA Officials & New Jersey Food Council.
Education
Master of Public Health -
West Chester University
West Chester, PA01-2011
BS - Biology
Eastern Washington University
Cheney, WA01-2000
Skills
- Food safety standards
- Regulatory compliance
- Quality assurance
- Process improvement
- Data analysis
- Complaint management
- Project management
- Customer relationship management
- Stakeholder engagement
Certification
- Registered Environmental Health Specialist (RS/REHS), National Environmental Health Association
- Certified Professional Food Safety (CP-FS), National Environmental Health Association
- HACCP Certified, National Environmental Health Association
- Preventive Controls Qualified Individual (PCQI) Certified, FSMA
- Foreign Supplier Verification Program (FSVP)
Credentials
- REHS
- PCQI
- HACCP
Timeline
Director Customer Value FSQR - Americas
Barry Callebaut
01.2024 - Current
Regional Senior Quality Manager & Customer Support
Barry Callebaut
01.2018 - Current
Regional Quality Manager - Customer Accounts
Barry Callebaut
01.2016 - 01.2018
Quality System Design Manager - Americas
Barry Callebaut
01.2015 - 01.2016
Supplier Quality Assurance Manager - Americas
Barry Callebaut
01.2014 - 01.2015
Global Food Safety Specialist
Whole Foods Market
01.2013 - 01.2014
Master of Public Health -
West Chester University
BS - Biology
Eastern Washington University