Loretta Rodriguez
San Antonio,TX
Summary
Detail-oriented professional experienced in optimizing productivity, efficiency and service quality across various environments. Proficient in SalesForce, TrackWise, ServiceMax, Genesys, and Excel. Highly dependable, ethical and reliable support specialist and leader. Ready to develop creative solutions to technical and organizational problems to keeps projects on schedule. Consistently demonstrate skills for evaluating customer needs and offering alternatives to accomplish project goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Coordinator I
ADT Solar
02.2023 - Current
- Utilized software systems to record progress of various tasks within SalesForce, TeamUp, and Enphase.
- Coordinate and schedule with inspectors and utility companies for service disconnects during installation.
- Balance communication with technicians and customers to ensure completion of project.
- Accomplished filling up schedule to maximum capacity every day. This can be a combination of New Installs, Electrical Completions, FLOPS, Inspection Corrections, and Service Work.
Director of Marketing
New Braunfels ER & Hospital
New Braunfels, TX
06.2021 - 09.2022
- Developed and presented marketing plans and reports to CEO and shareholders for grand opening of hospital.
- Successfully coordinated the ribbon cutting and grand opening events for the facility.
- Responsible for creating marketing strategies, making administrative decisions, and overview the front desk.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
- Organized and executed robust, creative experiential marketing events.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
Quality Specialist II, Complaint Coordinator
Becton Dickinson
San Antonio, TX
06.2020 - 08.2021
- Under the direction of the Complaints Management and Customer Quality, Relations Manager, manages activities and procedures associated with complaints concerning BD Diagnostics Systems (BDDS)
- Abides by and is knowledgeable of the Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations
- Provides training, guidance, and education regarding customer complaint processing, MDR’s, complaint reportability and regulatory compliance to new personnel
- Responsible for processing of customer complaints including maintenance of complaint files, responses to customers and complaint reports
- Responsible for escalation of quality issues to get resolution or business responses for the customer
Facility Administrator and Marketing Coordinator
Express ER Care
San Antonio, TX
04.2019 - 05.2020
- Revitalized web content and social media profiles with new and interesting content (Facebook, Instagram, Twitter)
- Boosted brand awareness with target customer demographics, technical and non-technical marketing collateral, social, print, public relations and emails
- Developed fresh creation and deployment of videos, social media posts and other marketing collateral
- Composed daily word of mouth marketing establishing relationships with the community to help bring presence
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Assisted with meetings and conference room reservations.
Education
Bachelor of Business - Marketing
The University of Texas At San Antonio
San Antonio, TX05.2017
Skills
- Servicemax / Salesforce / TrackWise / Genesys
- Self-motivated professional
- Solution Development and Optimization
- Training and Development
- Customer service
- Detail-orientated
- Excellent multi-tasking skills
- Organized / Active Listening
- Leadership / Loyal
- Microsoft Office / Excel
- Adaptability and Flexibility
Languages
Spanish
Professional Working
Certification
Secondary Marketing Research Certificate
Timeline
Branch Coordinator I
ADT Solar
02.2023 - Current
Director of Marketing
New Braunfels ER & Hospital
06.2021 - 09.2022
Quality Specialist II, Complaint Coordinator
Becton Dickinson
06.2020 - 08.2021
Facility Administrator and Marketing Coordinator
Express ER Care
04.2019 - 05.2020
Bachelor of Business - Marketing
The University of Texas At San Antonio