Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loretta Santoro

Long Branch,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience

Work History

Program Director Manager/ Instructor

Satori Academy of Martial Arts
2023 - Current
  • Develop positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
  • Recruiting new students by making calls to leads, cold calls followed by scheduling appointments; starting and closing the sales for memberships
  • Constant coordinating of projects, allocating the proper resources effectively and monitoring the progress
  • Monitoring progress against goals, adjusting plans as necessary in order to meet changing requirements.
  • Instructing classes and teaching one to one private lessons to students.

Guest Advisor LOD

Petco The Health + Wellness Company
03.2023 - 09.2023
  • Developed creative strategies for upcoming promotions, events which lead to upselling products base on customer preferences
  • Demonstrated strong communication skills by actively listening to customers' needs and providing suitable solutions
  • Conducted regular visual checks of merchandise display
  • Processed payments and performed cash outs daily and bank deposits
  • Coaching and developing staff, achieving sales objectives and customer service goals.

Technical Specialist

Apple Inc
2021 - 2023
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Worked one on one bringing resolutions and insight to each customer; repairing and establishing relationships in a timely manner, while balancing my individual goals
  • Performed troubleshooting activities to identify root cause of system issues using iOS software
  • Wrote, reviewed, and maintained engineering documentation

In-Home Nanny

Private
2021 - 2021
  • Caretaker for 2 children, ages 5 months and 24 months.
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.

Lead Instructor/Head Camp Counselor

Modern Martial Arts NYC
2013 - 2019
  • Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
  • Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
  • Created culture focused on teaching whole student and developing individual potential.
  • Organized and taught off-site afterschool programs
  • Worked with children one on one and in group settings, class attendance from 5 to 30 students.

Education

Associate in Science (A.S.) -

Bergen Community College
Paramus, NJ
01.2020

Skills

  • Team Leadership
  • Problem-Solving
  • Flexible and Adaptable
  • MS Office Applications
  • Administration knowledge
  • Interpersonal skills
  • Relationship building
  • Teaching and nurturing
  • Sales and Marketing

Languages

Spanish
Professional Working

Timeline

Guest Advisor LOD

Petco The Health + Wellness Company
03.2023 - 09.2023

Program Director Manager/ Instructor

Satori Academy of Martial Arts
2023 - Current

Technical Specialist

Apple Inc
2021 - 2023

In-Home Nanny

Private
2021 - 2021

Lead Instructor/Head Camp Counselor

Modern Martial Arts NYC
2013 - 2019

Associate in Science (A.S.) -

Bergen Community College

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Loretta Santoro