LORETTA SCOTT
Brooklyn,NY
Summary
Dynamic Traffic Checker with expertise from the Metropolitan Transit Authority, skilled in route planning and transportation regulations. Proven ability to enhance public safety through effective monitoring and compliance. Proficient in Microsoft Office, leveraging analytical skills to optimize transit operations and improve service efficiency. Committed to ensuring safe and reliable transportation for all.
Overview
20
20
years of professional experience
Work History
Customer Care Representative 311 Operator
ContinuumGlobal
Brooklyn, NY
09.2026 - Current
- Resolved complex customer inquiries across phone, email, and chat with accurate, timely follow-up.
- Escalated sensitive issues to appropriate teams while maintaining service standards and customer satisfaction.
- Documented case details in CRM systems to support clear tracking and consistent service delivery.
- Coached teammates on handling difficult conversations, policy application, and effective issue resolution.
- Improved response consistency by refining communication templates and support procedures.
Traffic Checker
Metropolitan transit authority
New York, NY
01.2008 - 06.2026
- Bus loading assisting individuals in transitioning from train to shuttle bus
Grounds Keeper
New York City Parks Department
Brooklyn, NY
05.2006 - 11.2006
- Maintained grounds by mowing, trimming, and edging lawns to ensure pristine appearance.
- Operated landscaping equipment, including blowers and trimmers, following safety protocols.
- Cleared debris from pathways and landscaped areas to promote safe access for visitors.
- Assisted in planting and caring for flowers, trees, and shrubs to enhance outdoor aesthetics.
Education
High School Diploma - undefined
Brooklyn Educational Opportunity Center
Brooklyn, NY03-2007
Skills
- Microsoft office
- Transportation regulations
- Route planning
- Public safety
Timeline
Customer Care Representative 311 Operator
ContinuumGlobal
09.2026 - Current
Traffic Checker
Metropolitan transit authority
01.2008 - 06.2026
Grounds Keeper
New York City Parks Department
05.2006 - 11.2006
High School Diploma - undefined
Brooklyn Educational Opportunity Center