Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Loretta Upchurch

Memphis

Summary

Proven Process Assistant at Amazon, adept in safety management and fostering teamwork, significantly improved workflow and compliance. Leveraged deep cleaning expertise and active listening to enhance customer satisfaction at GC Services. Achieved notable efficiency in high-stress situations, showcasing a blend of hard and soft skills critical for dynamic business environments.

Overview

23
23
years of professional experience

Work History

Process Assistant

Amazon
11.2020 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Customer Service Representative

GC Services
02.2021 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

EVS Housekeeper

Methodist University Hospital
08.2016 - 11.2020
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Housekeeper

Rhodes State College
06.2014 - 04.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Custodian

Memphis City Schools
02.2002 - 06.2014
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Education

High School Diploma -

Memphis Adult High School
Memphis, TN
12-2022

Skills

  • Safety management
  • Active listening
  • Restroom cleaning
  • Teamwork
  • Housekeeping
  • Work independently
  • Floor cleaning and buffing
  • Call center experience
  • Custodial machine operation
  • Computer proficiency
  • Payment processing
  • Deep cleaning expertise
  • Customer-oriented

Languages

English
Full Professional

Timeline

Customer Service Representative

GC Services
02.2021 - 01.2025

Process Assistant

Amazon
11.2020 - Current

EVS Housekeeper

Methodist University Hospital
08.2016 - 11.2020

Housekeeper

Rhodes State College
06.2014 - 04.2016

Custodian

Memphis City Schools
02.2002 - 06.2014

High School Diploma -

Memphis Adult High School

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Loretta Upchurch