Loretta Varda
Louisville,KY
Summary
Dynamic customer service professional with a proven track record at United Express Airlines, excelling in customer relations and cash handling. Recognized for enhancing customer satisfaction through effective communication and empathy. Committed to maintaining high standards of professionalism and reliability, consistently delivering exceptional service in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Cashier/opener
Vinaigrette Salad
Louisville, KY
10.2022 - 08.2025
- Processed customer transactions using point-of-sale systems with high efficiency.
- Maintained balanced cash drawer, ensuring accurate accounting at shift's end.
- Assisted customers with inquiries, delivering exceptional service and support.
- Handled returns and exchanges per store policy, prioritizing customer satisfaction.
- Supported promotional initiatives through effective communication of product information.
- Greeted customers upon entry and addressed needs promptly.
- Adapted to high-volume environments while maintaining transaction accuracy.
- Collaborated with team members to ensure cleanliness and organization of checkout area.
Cafeteria Worker
St Margaret Mary's School
Louisville, KY
08.2013 - 05.2014
- Prepared and served nutritious meals in compliance with safety and health regulations.
- Maintained cleanliness and organization of kitchen and dining areas to enhance operational efficiency.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Collaborated with team members to improve service delivery during peak meal times.
- Monitored food temperatures to maintain safety guidelines while serving meals promptly.
- Implemented process improvements that reduced food waste and optimized resource usage.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety, and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
Customer Service Representative
United Express Airlines
Louisville, KY
05.1990 - 08.2012
- Resolved customer inquiries effectively, ensuring high satisfaction and retention.
- Facilitated communication between departments to streamline issue resolution processes.
- Trained new team members on customer service protocols and tools for improved efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Implemented solutions that reduced response times, enhancing overall service quality.
- Collaborated with management to develop strategies for increasing customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Associate of Applied Science - Airline Officials
Hartford Business School
Hartford, CT11.1968
High School Diploma -
Venango Christian High Schools
Oil City, PA05.1967
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Cash handling
- Customer relations
- Cash register systems
- Product knowledge
- Cleaning and sanitizing
- Order taking
Timeline
Cashier/opener
Vinaigrette Salad
10.2022 - 08.2025
Cafeteria Worker
St Margaret Mary's School
08.2013 - 05.2014
Customer Service Representative
United Express Airlines
05.1990 - 08.2012
Associate of Applied Science - Airline Officials
Hartford Business School
High School Diploma -
Venango Christian High Schools