Loretta Zarrouki
Riverview,Florida
Overview
11
11
years of professional experience
Work History
Claim Aduster
Firstsource
2017.12 - 2024.02
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Checked documentation for accuracy and validity on updated systems.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Coordinated with contracting department to resolve payer issues.
- Processed and recorded new policies and claims.
- Enhanced claim processing efficiency by streamlining workflows and implementing time-saving procedures.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
Customer Service
Cgs Tampa
2013.01 - 2017.12
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Associate of Science - Medical Billing And Coding
Everest University Online - Tampa
Seffner, FL05.2012
Skills
- Critical Thinking
- Records Review
- Title Examination
- Report Writing
- Fraudulent Claims Investigation
- Quality Control
- Payment Processing
- Accredited Claims Adjuster
- Claims Evaluation
- Report and Records Review
- Policy analysis
- Claims adjustment
- MS Office
- Claims Processing
Timeline
Claim Aduster
Firstsource
2017.12 - 2024.02
Customer Service
Cgs Tampa
2013.01 - 2017.12
Associate of Science - Medical Billing And Coding
Everest University Online - Tampa