Lori-Ann Brown
Montego Bay,St.James
Summary
Skilled Laborer with experience providing excellent service as part of licensed construction team. Familiar with safety regulations and occupational hazards. Safely operates equipment and remains focused on task completion.
Overview
3
3
years of professional experience
Work History
Line Cook
R Bistro
10.2023 - Current
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Front Desk Supervisor
Sleep Inn Suites
03.2023 - 10.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Luxury Vacation Specialists (Travel Agent Res)
Sandals Resorts International
11.2020 - 03.2023
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Education
Associate of Science - Funeral Services And Mortuary Science
Montego Bay Community College
Montego Bay, Jm11.2021
High School Diploma -
Wolmers Girls School
Kingston, Jm07.2019
Skills
- Food Rotation
- Inventory Management
- Ingredient Preparation
- Overseas Tours
- Executive Travel
- Reservations Management
- Team Building and Supervision
- Cash Control
- Guest Relations
- Listening Skills
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Line Cook
R Bistro
10.2023 - Current
Front Desk Supervisor
Sleep Inn Suites
03.2023 - 10.2023
Luxury Vacation Specialists (Travel Agent Res)
Sandals Resorts International
11.2020 - 03.2023
Associate of Science - Funeral Services And Mortuary Science
Montego Bay Community College
High School Diploma -
Wolmers Girls School
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