Summary
Overview
Work History
Education
Skills
Timeline
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Lori-Ann Fahey

North Kingstown,RI

Summary

Dynamic Customer Service Administrator with a proven track record at Manz USA, Inc., excelling in complaint resolution and enhancing customer satisfaction. Skilled in scheduling and data entry, I effectively managed complex tasks while maintaining a strong customer focus, ensuring seamless operations and fostering positive client relationships.

Overview

29
29
years of professional experience

Work History

Customer Service Administrator

Manz USA, Inc
North Kingstown, RI
02.2015 - 02.2025
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.

Office Manager

Bayview Appraisals
East Greenwich RI
01.1996 - 09.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Certificate - Office Administration

Sawyer School
Warwick
06.1991

Skills

  • Customer service excellence
  • Shipping and receiving
  • Cash handling
  • Call center experience
  • Scheduling appointments
  • Data entry
  • Customer focus
  • Complaint handling
  • Follow-up skills
  • Troubleshooting

Timeline

Customer Service Administrator

Manz USA, Inc
02.2015 - 02.2025

Office Manager

Bayview Appraisals
01.1996 - 09.2014

Certificate - Office Administration

Sawyer School
Lori-Ann Fahey