Lori Annati
Danielson
Summary
Positive, compassionate individual with proven ability to handle clinical responsibilities and assist in animal care. Adept in animal health monitoring and medical administration, ensuring quality care for all patients. Committed to contributing to team-oriented environment and improving patient outcomes.
Overview
17
17
years of professional experience
Work History
Lead Veterinary Technician
Worcester Cat Hospital and Bird Clinic
10.2023 - Current
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Designed and created client education materials and marketing materials for hospital services.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
Veterinary Technician
Companion Veterinary Health Center
09.2021 - 03.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Independent Insurance Agent
Symmetry Financial Group
01.2021 - 11.2022
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Conducted thorough risk assessments to develop tailored insurance solutions that met individual client needs.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
Customer Service Representative
NexRep
11.2020 - 05.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted customers in navigating company website and learning how to schedule their own doctor appointment online, or request a prescription refill, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Lead
Comfort Inn & Suites
01.2018 - 11.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand
Veterinary Assistant
All Creatures Veterinary Hospital
06.2008 - 06.2017
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Bachelor Of Applied Science - Criminal Justice Specializing in Forensics
American InterContinental University
Schaumburg, IL11.2016
Associate Of Applied Science - Animal Science
University of Connecticut
Storrs, CT05.2003
Skills
- Animal restraint techniques
- Staff training and development
- Medical record-keeping
- Maintain controlled drug inventory
- Time management mastery
Timeline
Lead Veterinary Technician
Worcester Cat Hospital and Bird Clinic
10.2023 - Current
Veterinary Technician
Companion Veterinary Health Center
09.2021 - 03.2023
Independent Insurance Agent
Symmetry Financial Group
01.2021 - 11.2022
Customer Service Representative
NexRep
11.2020 - 05.2021
Front Desk Lead
Comfort Inn & Suites
01.2018 - 11.2020
Veterinary Assistant
All Creatures Veterinary Hospital
06.2008 - 06.2017
Bachelor Of Applied Science - Criminal Justice Specializing in Forensics
American InterContinental University
Associate Of Applied Science - Animal Science
University of Connecticut
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