Lori Avena
Chandler
Summary
Motivated and detail-oriented professional with extensive experience at State Farm Insurance Inc. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in claims processing and reporting, consistently achieving service level objectives while fostering a collaborative environment. Adaptable and committed to excellence in all tasks.
Overview
12
12
years of professional experience
Work History
Claim Support
State Farm Insurance Inc.
Chandler, AZ
09.2020 - Current
- Strong Technical and Functional Knowledge in ECS, Arb Forums/Esubro Hub, Earnings Reporting, HAART and ECRM
- Engagement with team, including team building, and the training of new to role associates
- Handled the reporting, counting and accuracy of daily SLO Report for the Claim Support Task department
- Consistently working towards both individual, team and department goals, Service Level Objectives on a daily basis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments
Claim Associate Med Pay
State Farm Insurance Inc.
03.2015 - 09.2020
- Reviewed, verified, and processed medical payment claims submitted by policyholders and medical providers.
- Communicated with Insured's, healthcare providers, and internal departments to gather necessary information and resolve claim issues.
- Provided exceptional customer service by addressing inquiries and concerns promptly and professionally.
Claim Associate ILR
State Farm Insurance Inc
09.2013 - 09.2015
- Processed claims efficiently, ensuring accuracy and compliance with company policies.
- Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
Education
High School Diploma -
Marcos De Niza High School
Tempe, ArizonaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Decision-making
Timeline
Claim Support
State Farm Insurance Inc.
09.2020 - Current
Claim Associate Med Pay
State Farm Insurance Inc.
03.2015 - 09.2020
Claim Associate ILR
State Farm Insurance Inc
09.2013 - 09.2015
High School Diploma -
Marcos De Niza High School