Lori Bennett
Fort Lauderdale,FL
Summary
Experienced Business Professional with a strong restaurant hostess with strong organizational and excellent communication skills. Proven ability to manage reservations, with a welcoming demeanor, greet guests, and ensure a smooth dining experience. Exceptional customer service and attention to detail.
Additional Corporate Experience: Results-oriented business management professional with a proven track record of driving success through strategic planning, team leadership, and process optimization. Skilled in fostering cross-functional collaboration and implementing innovative solutions to achieve organizational goals. Strong analytical and decision-making abilities coupled with effective communication skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Hostess
SIR Corp Restaurant Group
01.1992 - 01.1998
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported needs of 30+ person wait staff who attended to specific needs of countless customers daily for Downtown Toronto busy restaurant chain with social relevancy and intentionality.
Broker of Record - Real Estate Brokerage
Realty One Group Integrity Florida
11.2019 - Current
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Spearheaded a team of agents, consistently achieving top performance through effective leadership and mentoring.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Boosted referral business by establishing a strong network of professional contacts in the real estate industry.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Optimized listing presentations by utilizing cutting-edge technology tools such as 3D virtual tours and drone photography.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Achieved a high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
Education
Bachelor of Arts - Political Science
York University - Toronto Ontario Canada
Toronto, Ontario Canada 04.1994
Skills
- Complaint Handling
- Guest Complaint Resolution
- Server Support
- Guest Engagement
- Customer Service
- Reservations Management
- Dining Room Management
- Food Running
- Dining Area Maintenance
- Event Planning
- Guest Relations
- Reservation Management
- Performance Improvement
- Customer Service Expertise
- Table Setting Knowledge
Affiliations
- Working Out - Weight Training / Running
- Reading
- Travel
- Art
- Music
Certification
Real Estate Broker Licensed in Toronto, Ontario Canada and Florida with 20 years real estate experience.
Languages
English
Software
Microsoft Office
Timeline
Broker of Record - Real Estate Brokerage
Realty One Group Integrity Florida
11.2019 - Current
Hostess
SIR Corp Restaurant Group
01.1992 - 01.1998
Bachelor of Arts - Political Science
York University - Toronto Ontario Canada
Similar Profiles
MISHAL QURESHI, MBAMISHAL QURESHI, MBA
Manager, Financial Analysis & Decision Support at SIR Corp.Manager, Financial Analysis & Decision Support at SIR Corp.
Vishwajeeth SallooriVishwajeeth Salloori
BOH Line Cook at SIR CorpBOH Line Cook at SIR Corp
Muaffaq QaddouraMuaffaq Qaddoura
Back of House Team Member at SIR CorpBack of House Team Member at SIR Corp