Lori Bennett
Fort Lauderdale,FL
Summary
Experienced Business Professional with a strong restaurant hostess with strong organizational and excellent communication skills. Proven ability to manage reservations, with a welcoming demeanor, greet guests, and ensure a smooth dining experience. Exceptional customer service and attention to detail.
Additional Corporate Experience: Results-oriented business management professional with a proven track record of driving success through strategic planning, team leadership, and process optimization. Skilled in fostering cross-functional collaboration and implementing innovative solutions to achieve organizational goals. Strong analytical and decision-making abilities coupled with effective communication skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Hostess
SIR Corp Restaurant Group
01.1992 - 01.1998
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported needs of 30+ person wait staff who attended to specific needs of countless customers daily for Downtown Toronto busy restaurant chain with social relevancy and intentionality.
Broker of Record - Real Estate Brokerage
Realty One Group Integrity Florida
11.2019 - Current
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Spearheaded a team of agents, consistently achieving top performance through effective leadership and mentoring.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Boosted referral business by establishing a strong network of professional contacts in the real estate industry.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Optimized listing presentations by utilizing cutting-edge technology tools such as 3D virtual tours and drone photography.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Achieved a high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
Education
Bachelor of Arts - Political Science
York University - Toronto Ontario Canada
Toronto, Ontario Canada 04.1994
Skills
- Complaint Handling
- Guest Complaint Resolution
- Server Support
- Guest Engagement
- Customer Service
- Reservations Management
- Dining Room Management
- Food Running
- Dining Area Maintenance
- Event Planning
- Guest Relations
- Reservation Management
- Performance Improvement
- Customer Service Expertise
- Table Setting Knowledge
Affiliations
- Working Out - Weight Training / Running
- Reading
- Travel
- Art
- Music
Certification
Real Estate Broker Licensed in Toronto, Ontario Canada and Florida with 20 years real estate experience.
Languages
English
Software
Microsoft Office
Timeline
Broker of Record - Real Estate Brokerage
Realty One Group Integrity Florida
11.2019 - Current
Hostess
SIR Corp Restaurant Group
01.1992 - 01.1998
Bachelor of Arts - Political Science
York University - Toronto Ontario Canada
Real Estate Broker Licensed in Toronto, Ontario Canada and Florida with 20 years real estate experience.
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