Lori Berring

• Collaborate with cross-functional teams to resolve order, product, and delivery issues, improving operational efficiency

Analyze recurring issues and identify process gaps to support continuous improvement initiatives

• Develop sales and promotional materials to support weekly product campaigns
• Manage multiple projects simultaneously while prioritizing deadlines and stakeholder needs

• Administer and troubleshoot customer access for e-commerce platform, ensuring system reliability and user functionality
• Gather, analyze, and present data to support continuous improvement and operational decision-making
• Lead training sessions and website demonstrations for internal teams and customers
• Identify system issues and recommend solutions to improve user experience
• Streamline internal processes to reduce ticket volume by 85%

• Managed high-volume inbound calls supporting financial account inquiries and issue resolution
• Processed loan applications while ensuring compliance and accuracy
• Maintained detailed records to support reporting and customer account tracking

• Analyzed transaction patterns to detect and prevent fraudulent activity
• Identified emerging fraud trends and reported findings to reduce financial risk
• Verified account activity and implemented protective actions to minimize loss

• Team leadership & scheduling
• Financial reporting & cash management
• Inventory control & loss prevention
• Customer experience optimization