LORI BERUMEN
Castro Valley,Ca
Summary
Sales professional with a proven track record in driving revenue growth and enhancing customer satisfaction. Expertise in customer service, relationship building, and problem-solving. Strong communication skills and in-depth product knowledge facilitate effective account management and successful sales closures. Seeking new opportunities in the construction industry to leverage skills and experience.
Overview
38
38
years of professional experience
Work History
Outside Sales Representative
Action Gypsum Supply
Hayward, CA
11.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Opened the ceiling division for Action in Northern California.
Sales Representative/ Pricing Specialist
Foundation Building Materials
Hayward, CA
07.2011 - 10.2023
- Developed key customer relationships to increase sales.
- Processed customer orders according to established procedures within specified timeframes.
- Conferred with staff and management to coordinate business operations.
- Maintained up-to-date knowledge of product lines, services, and pricing structures.
- Monitored competitor activities in order to stay ahead of the competition.
- Reviewed customer requests and provided competitive quotes in a timely manner.
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
- I was responsible for doing all of the job quotes for seven branches in Northern California and nine outside sales representatives. On top of covering over a dozen accounts myself as an outside sales rep.
- My time at FBM gave me experience selling Sto Stucco Systems, Armstrong, and USG ceilings.
Sales Representative
Westside Building Materials
Oakland, CA
07.2002 - 07.2011
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Developed and maintained relationships with clients to ensure repeat business.
- This position gave me experience selling Parex stucco and CertainTeed ceilings.
Sales Representative
Acoustical Material Services
11.1998 - 07.2002
- Provided customers with product information, pricing and availability.
- Coordinated with the logistics team to ensure timely delivery of products.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Acoustalite was a distributor of Armstrong ceiling and wall panels.
Customer Service Manager
Calply
Hayward, CA
07.1992 - 11.1998
- Developed policies and procedures related to customer service operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Resolved discrepancies in order processing by coordinating with customers and vendors.
- My time at Calply allowed me the opportunity to sell Dryvit and USG Ceilings.
Inside Sales
Acoustalite
Redwood City, CA
06.1990 - 07.1992
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Worked effectively in team environments to make the workplace more productive.
- This job gave me experience in selling Armstrong ceilings and wall panels.
Inside Sales
Bay Suppliers
Hayward, CA
07.1987 - 06.1990
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided customers with product information, pricing and availability.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- This job gave me experience selling Dryvit plastering materials and USG ceilings.
Education
History
Chabot College
Hayward, CaSkills
- Customer service and support
- Product knowledge
- Account management
- Sales presentations
- Relationship building
- Sales closing
- Proven sales record
- Problem solving
- High-energy performance
- Strong communication skills
- Self-motivation
- Organizational skills
Timeline
Outside Sales Representative
Action Gypsum Supply
11.2023 - Current
Sales Representative/ Pricing Specialist
Foundation Building Materials
07.2011 - 10.2023
Sales Representative
Westside Building Materials
07.2002 - 07.2011
Sales Representative
Acoustical Material Services
11.1998 - 07.2002
Customer Service Manager
Calply
07.1992 - 11.1998
Inside Sales
Acoustalite
06.1990 - 07.1992
Inside Sales
Bay Suppliers
07.1987 - 06.1990
History
Chabot College
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