Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Bixler

Trinidad

Summary

Experienced operations and enablement leader with over 20 years of success in process optimization, project management, sales enablement, and business continuity. Proven ability to lead cross-functional teams, implement strategic initiatives, and drive operational excellence across global organizations.

Overview

46
46
years of professional experience

Work History

Sales Strategy & Planning – NA Channel Project Manager

Hewlett Packard Enterprise
07.2024 - Current
  • Led process improvement initiatives using Six Sigma Lean Methodology to streamline Channel operations.
  • Created and maintained internal business review calendar for strategic alignment.
  • Developed Partner QBR calendar with centralized SharePoint documentation. Trained leaders and EAs on use.
  • Support and manage Hybrid Cloud & Zenith Partner Program through cross-functional collaboration. Submit requests on behalf of partners and track and approve funding.
  • Owned NA Business Continuity strategy, ensuring operational resilience across leadership transitions.

NA Sales Process Improvement PMO

Hewlett Packard Enterprise
09.2023 - 07.2024
  • Led regional Business Continuity strategy and framework implementation.
  • Analyzed Voice of the Workforce feedback and created Cause-and-Effect Diagram.
  • Built dashboards with GTM Team to track task completion.
  • Created templates and resources for Process Improvement Team.
  • Developed escalation tracking system to identify and resolve recurring issues.
  • The March Madness Contest was launched to drive process improvements and enhance customer experience.
  • Delivered white glove service for Process Improvement Mailbox with 2-hour SLA.

Sales Development Manager & L&D Program Manager

Hewlett Packard Enterprise
04.2016 - 09.2023
  • Led onboarding program for NA sales hires, managing content, scheduling, and tool access.
  • Supported enablement leads with continued learning and supported training logistics for all courses.
  • Project managed Challenge Sales Methodology and CLIMB Manager programs.
  • Created Smartsheet adoption plan and team documentation.

Planning & Operations – Workforce Lead

Hewlett Packard Enterprise
09.2013 - 04.2016
  • Supported Conway office closure and Plano Call Center launch, training 60 new hires.
  • Provided floor support to all ISRs/Directors and Leaders with all tools.

Sales Process Support

Hewlett Packard Enterprise
03.2011 - 09.2013
  • Supported call center operations and managed reporting tools.

Sales Supervisor / Glidepath Team Member / Implementation Analyst

Ford Motor Credit Company / Volvo Car Finance
06.2006 - 05.2009
  • Documented business requirements and launched communications to support outsourcing transition.

Corporate Trainer

Volvo Car Finance NA
11.2004 - 06.2006
  • Led transformation training for 13 new systems and developed training materials.

Customer Service Center Manager / Operations Manager

Volvo Car Finance NA
02.1995 - 11.2004
  • Managed vendor relationships and implemented quality monitoring tools.

Sales Supervisor / Customer Service Supervisor / Collections Supervisor

General Motors Acceptance Corporation
05.1979 - 01.1995
  • Led teams across sales, customer service, and collections.

Education

High School Diploma -

Allen Park High School
Allen Park, MI
05-1978

Skills

  • Process Optimization
  • Project Management
  • Sales Enablement
  • Business Continuity
  • Training & Development
  • Escalation Management
  • Strategic Planning
  • Cross-functional Collaboration
  • Schedule management
  • Cross-functional collaboration
  • Coaching and mentoring
  • Processes and procedures
  • Performance improvements

Timeline

Sales Strategy & Planning – NA Channel Project Manager

Hewlett Packard Enterprise
07.2024 - Current

NA Sales Process Improvement PMO

Hewlett Packard Enterprise
09.2023 - 07.2024

Sales Development Manager & L&D Program Manager

Hewlett Packard Enterprise
04.2016 - 09.2023

Planning & Operations – Workforce Lead

Hewlett Packard Enterprise
09.2013 - 04.2016

Sales Process Support

Hewlett Packard Enterprise
03.2011 - 09.2013

Sales Supervisor / Glidepath Team Member / Implementation Analyst

Ford Motor Credit Company / Volvo Car Finance
06.2006 - 05.2009

Corporate Trainer

Volvo Car Finance NA
11.2004 - 06.2006

Customer Service Center Manager / Operations Manager

Volvo Car Finance NA
02.1995 - 11.2004

Sales Supervisor / Customer Service Supervisor / Collections Supervisor

General Motors Acceptance Corporation
05.1979 - 01.1995

High School Diploma -

Allen Park High School

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