Lori Black

Created and maintained positive relationships with inmates to build rapport and trust. Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances. Attended to feeding, housing, and physical well-being of inmates. Took custody of prisoners from arresting officers to begin processing into detention facility. Wrote daily reports and maintained logs of inmate activities and behaviors.

Maintained workplace safety by enforcing strict adherence to company policies and industry regulations. Troubleshot equipment to reduce service calls and downtime. Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps. Documented daily production and materials. Monitored daily and weekly key performance indicators to maintain on-track status.

• Documented inmate behavior and activities in logbooks.

Patrolled internal building spaces and facility grounds to identify and deter threats to assets. Patrolled and monitored premises in company vehicle, on bicycle, and by foot. Responded quickly to emergency situations to assess and deflect issues.

Upsold additional products and services to customers, increasing revenue. Developed rapport with regular customers, offering personalized service that fostered brand loyalty. Processed refunds and exchanges in accordance with company policy. Provided backup support for other departments when needed, showcasing versatility within the retail environment. Greeted customers entering store and responded promptly to customer needs.