Lori Brault

Handled cash transactions efficiently.

Supported educational programs by facilitating interactive experiences with marine life.

Photographer

Executed sales transactions and assisted customers with product inquiries.

Ensured safety and engagement of visitors in the shark tunnel.

• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated room assignments and maintained accurate guest records using property management software.
• Assisted with billing procedures, processing payments efficiently to enhance guest satisfaction.
• Trained new front desk staff in customer engagement techniques and operational procedures.
• Collaborated with housekeeping and maintenance teams to ensure timely responses to guest requests and complaints.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Facilitated client assessments to identify needs and develop personalized service plans.
• Coordinated support services, ensuring timely access to resources for clients.
• Managed case documentation, maintaining accurate records in compliance with legal standards.
• Developed community outreach programs to enhance awareness of available social services.
• Collaborated with interdisciplinary teams to implement effective intervention strategies.
• Mentored junior staff, providing guidance on case management best practices.
• Advocated for client rights, fostering partnerships with local organizations for support initiatives.
• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Supported clients and families with empathy and compassion during difficult times.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Advocated for clients to assure respected rights and wishes.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
• Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
• Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
• Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
• Enhanced community outreach efforts for better service accessibility and increased program enrollment.
• Coordinated external healthcare professionals to uphold high-quality, person-centred care.
• Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
• Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
• Advocated for client rights and services, resulting in increased access to necessary support and resources.
• Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Monitored clients' progress to adjust treatment plans accordingly.
• Conducted home visits to assess clients' home environment and provide support.