Lori Brown
Milledgeville
Summary
Analytical Claims Specialist with proven experience investigating and resolving property, health and business claims. Delivers professional and balanced customer service and meets needs of insured, claimant and internal and external customers. Insurance expert with exceptional knowledge of legal liabilities and claims practices and superior interpersonal skills.
Overview
23
23
years of professional experience
Work History
Claims Specialist
Allstate Corp
Atlanta
06.2022 - Current
- Resolve customer issues, boosting satisfaction and loyalty.
- Maintain accurate data for prompt resolutions.
- Analyze claims to improve processing efficiency.
- Address complaints swiftly, enhancing satisfaction.
- Collaborate with team to improve morale.
- Analyzed claims data to uncover trends, collaborating with adjusters to implement solutions that reduced processing time and minimized backlog.
Billing Specialist
Millennial
Atlanta
09.2021 - 06.2022
- Processed invoices and credit memos, ensuring timely and accurate customer billing.
- Resolved customer billing inquiries, enhancing satisfaction and streamlining collections.
- Scheduled patient appointments, updated insurance and payment details, improving record accuracy.
- Reconciled bank statements and resolved account variances, maintaining financial integrity.
- Entered data into digital systems, supporting efficient recordkeeping and information access.
Executive Administrative Assistant
Micha Lenchy Investments Group
Atlanta
01.2003 - 03.2021
- Streamlined office workflows, enhancing productivity and executive support.
- Managed key communications, ensuring timely follow-ups and priority actions.
- Developed marketing materials, boosting promotional efforts and brand visibility.
- Organized and maintained records, improving data accuracy and accessibility.
- Prepared presentations and reports, aiding decision-making and strategic planning.
Education
High School Diploma -
Dunbar Senior High
Baltimore, MDAccredited Claim Adjuster -
Skills
- Report Creation
- Customer Relations
- Microsoft Office
- Scheduling
- Billing
- Database Management
- Mentoring
- Negotiation
- Conflict Resolution
- Claims Resolution
- Problem Solving
- Deescaltion
- Independent worker
Personal Information
Title: Claims Adjuster
Timeline
Claims Specialist
Allstate Corp
06.2022 - Current
Billing Specialist
Millennial
09.2021 - 06.2022
Executive Administrative Assistant
Micha Lenchy Investments Group
01.2003 - 03.2021
High School Diploma -
Dunbar Senior High