Lori Brown
Sedgwick
Summary
Results-driven shipping supervisor with strong team leadership, and shipping coordination skills. Expertise in analytical thinking and problem-solving, ensuring efficient operations and quality control. Skilled in time management, problem solving, and inventory management, with a strong focus on optimizing workflows and enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Supervisor
RD Henry
Wichita
09.2018 - Current
- Provided direction to subordinates regarding job duties and responsibilities.
- Analyzed complex issues to devise effective operational solutions.
- Coordinated all shipping operations, managing scheduling, tracking, and documentation.
- Collaborated with warehouse staff to ensure timely loading and unloading of shipments.
Customer Service Representative
Epic Sports
Wichita
06.2016 - 06.2018
- Maintained detailed records of customer interactions, transactions, as well as actions taken for future reference.
- Respond to customers' inquiries and notify them of claim results, or any planned adjustments.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Valley Center
Valley Center, KS05-1993
Skills
- Team leadership
- Shipping coordination
- Inventory management
- Microsoft Office
- Time management
- Problem solving
- Employee development
- Analytical thinking
- Quality control
- Project planning
- Forklift experience
- Excellent customer service
Timeline
Supervisor
RD Henry
09.2018 - Current
Customer Service Representative
Epic Sports
06.2016 - 06.2018
High School Diploma -
Valley Center