Lori Chavez
Brighton,CO
Summary
Excellent verbal and written communication skills with a history of working effectively as a member of a multidisciplinary team. Strongly established professional working relationships with health care providers. Compassionate Care Manager known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, care coordination, and resource management. Excel in communication, empathy, and problem-solving, ensuring exceptional care delivery and client satisfaction.
Overview
17
17
years of professional experience
Work History
CARE MANAGER II
COLORADO ACCESS
07.2019 - 02.2023
- Assessed and identified member strengths, needs, concerns, and preferences to collect comprehensive data on their health, function, behavior, mental health, cognition, environment, finances and support system.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Participated in team meetings with other staff members to discuss case management issues.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
CARE MANAGER I
COLORADO ACCESS
08.2013 - 07.2019
- Aided individuals with disabilities and older adults in accessing suitable long-term services and supports that matched their specific needs
- Responsible for providing comprehensive case management services, including information and referral, eligibility determination, service plan development, monitoring of service provision, navigation of long term service and support organizations, and resource development.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
ADMISSIONS CLINICIAN
ED CARE
12.2009 - 02.2012
- Efficiently handled inquiry calls, performed in-depth intake assessments, determined suitable levels of care, and successfully acquired initial and concurrent insurance authorizations.
- Used computerized reporting to present data during multi-disciplinary treatment team and admissions meetings.
- Actively participated in supervision sessions with Program Director or Clinical Supervisor on a regular basis.
THERAPIST AND INTAKE COORDINATOR
HEALTHY FUTURES
03.2006 - 07.2009
- Conducted intake assessments to evaluate individual needs and establish appropriate level of care for individuals requiring psychological services
- Collaborated with insurance providers to secure approval for necessary treatments.
- Skilled at handling multiple responsibilities and diverse duties
- Collaborated with physicians, psychiatrists, dietitians, and therapists to optimize outcomes following completion of the Intensive Outpatient Program.
Education
MASTER OF ARTS - CLINICAL PSYCHOLOGY
CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY AT ALLIANT INTERNATIONAL UNIVERSITY
01.2003
BACHELOR OF SCIENCE - PSYCHOLOGY
ARIZONA STATE UNIVERSITY
01.2000
Skills
- Discharge Planning
- Clinical Documentation
- Patient Education
- Case assessments
- Organization and Multitasking
- Utilization Management
- Crisis Intervention
- MS Office
- Problem-Solving
- Interdisciplinary Collaboration
- Treatment Planning
Timeline
CARE MANAGER II
COLORADO ACCESS
07.2019 - 02.2023
CARE MANAGER I
COLORADO ACCESS
08.2013 - 07.2019
ADMISSIONS CLINICIAN
ED CARE
12.2009 - 02.2012
THERAPIST AND INTAKE COORDINATOR
HEALTHY FUTURES
03.2006 - 07.2009
MASTER OF ARTS - CLINICAL PSYCHOLOGY
CALIFORNIA SCHOOL OF PROFESSIONAL PSYCHOLOGY AT ALLIANT INTERNATIONAL UNIVERSITY
BACHELOR OF SCIENCE - PSYCHOLOGY
ARIZONA STATE UNIVERSITY
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