Lori Ciraolo

• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Collected rent payments and issued 3 day notices when necessary

CIRC Residences| Hollywood,FL

386- unit, Class A++ High-Rise

www.circresidences.com

• Collected, completed and processed lease applications
• Worked with property manager to maintain market readiness and facilitate smooth transitions
• Ensured property is attractive and appealing for prospects
• Established key relationships with potential leasers
• Distributed and followed up on tenant renewal notices
• Invited prospects to fill out an application upon completion of the property tour
• Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.

Sheridan Ocean Club | Dania Beach, FL
485- unit, Class B Garden-style

www.Sheridanoceanclub.com

• Coordinated move-ins and move-outs, assisted with office organization and maintained organized resident files
• Greeted, pre-qualified and followed up with prospective residents
• Coordinated monthly resident functions
• Prepared and administered the monthly lease renewals
• Assisted with ordering office supplies, maintained lease files.
• Monitored status of renter’s insurance for residents.
• Served three-day notices on delinquent accounts adhered to legal procedures and company policies.

One Plantation| Plantation, FL 321- unit, Class A+ High-Rise Lease-Up

www.oneplantation.com

• Responsible for greeting prospective residents and completing community tours. Assisted in maintaining strong relationships with current residents.
• Completed maintenance requests and assisted with resident's issues.
• Coordinated monthly resident events.
• Assisted with resident renewals; Maintained a 33% closing ratio.
• Helped increased occupancy by 40% implementing renewal incentives with management. • Responsible for following up with prospective residents and current residents.

• Update Associates on company initiatives, launches and events as well as discontinued products
• Motivate Associates and create excitement about the company direction, our customer and its products
• Ensured excellence in make-up applications during all appointments and potential sales
• Mentored Employees attending MAC Update every 3 Months to update on current trends and new product launches
• Provided excellent make-up applications, sharing knowledge and customer service.

• Responsible for the performance of all activities related to apartment rentals, move-ins and lease renewals
• Generated and handled traffic, leasing apartments, qualifying prospects and prepared lease documentation
• Completed move-in paperwork and procedures in accordance with applicable laws and company policies
• Participated in outreach marketing activities on a regular basis to obtain prospective residents
• Conducted market surveys and shopped competitive communities.