Lori Cruikshank

• Perform administrative and clerical functions including data entry, recordkeeping, and document review
• Maintain organized filing systems for inventory, purchasing, sales, and vendor records
• Review orders, invoices, and documentation for accuracy and completeness; resolve discrepancies
• Communicate with customers and vendors via email, phone, and in person to obtain and provide information
• Track and update records across multiple systems while ensuring accuracy and confidentiality
• Prioritize competing tasks, meet deadlines, and adapt to changing business needs
• Develop and maintain efficient workflows to support daily operations and improve organization

• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
• Interviewed applicants for services and supported application completion as necessary.

• Provided high-volume phone support, responding to inquiries and directing calls appropriately
• Reviewed member information and documentation for accuracy and completeness
• Maintained detailed and accurate records across multiple systems
• Coordinated with internal departments to resolve issues and ensure timely service
• Prioritized multiple tasks in a fast-paced environment while meeting strict deadlines

• Reviewed applications and supporting documents for completeness and compliance with program requirements
• Maintained and updated sensitive client records in state systems (MMIS, OregonONE, DHR)
• Communicated with clients via phone and email to gather information and explain processes
• Ensured accuracy of data through detailed quality checks and adherence to policies
• Collaborated with internal teams to resolve discrepancies and improve workflow efficiency

• Assisted clients with applications and eligibility questions via phone and email
• Reviewed submitted documentation for completeness and accuracy
• Explained policies, procedures, and benefits in a clear and accessible way
• Routed inquiries to appropriate departments when needed

• Managed insurance billing processes including claims submission and tracking
• Maintained organized filing systems for patient records and billing documentation
• Reviewed claims and codes (CPT/HCPCS) for accuracy and compliance
• Monitored payments and resolved discrepancies in a timely manner
• Ensured compliance with HIPAA and confidentiality standards

Expected graduation