
Director at Chick-fil-A with a track record in operational excellence and strategic planning. Great with relationship building and team management, driving improvement in speed of service and employee retention. Skilled in cash management, fostering a culture of continuous development and high performance.
Responsible for all cash management. Opening and closing of restaurant. Managing labor and productivity. Time management. Scheduling. Managed all front of house operations. Reaponsible for speed of service, CEM lead, retention and turnover, catering, training, coachings, evaluations, one on ones, KPI, PNL, ERQAs, food cost, help tickets, inventory, signal, LEAN, and overall operational excellence.
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