Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Lori Downard RN

9391 Bassett Rd Athens,OH

Summary

  • RN HOME HEALTH CASE MANAGER
  • INTAKE COORDINATOR HOME HEALTH
  • SALES EXECUTIVE HOME INFUSION
  • PERFORMANCE IMPROVEMENT QUALITY ASSURANCE COORDINATOR HOME HEALTH
  • RN SUPERVISOR HOME HEALTH AND LONG TERM CARE
  • DIRECTOR OF NURSING LONG TERM CARE

Overview

13
13
years of professional experience
1
1
Certification

Work History

RN Case Manager

Your Choice Home Health Care
01.2022 - Current
  • RN CASE MANAGER for 35-45 patients in their homes in multiple counties including Athens, Pike, Ross, Gallia, Vinton, Meigs, Jackson counties.
  • Served as a key liaison between patients, families, and healthcare providers. Ongoing emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare needs
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
  • Advocated for patients with insurance companies, securing coverage for necessary treatments and medications

Cared for Terminally Ill Immediate Family Member

NA
04.2021 - 12.2021
  • Shopped for groceries regularly in order to keep house stocked with necessities.

RN CASE MANAGER

Caretenders Home Health Agency
04.2020 - 03.2021


  • RN CASE MANAGER for patients in Fairfield, Hocking, and Athens county with various medical needs in the home.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, and updating care plans
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.

RN Supervisor

Logan Care And Rehab
07.2019 - 11.2019
  • RN Night shit supervisor Supervised team of LPNS, CNA's and STNAs
  • Recruited, and coached employees to offer high-quality, cost-effective care to all residents
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Managed infection control and critical incidents and made procedural changes and improvements

RN Case Manager Case Management Home Health

Accent Care Home Health
11.2017 - 06.2019
  • Followed physician orders and Managed care as RN from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to caseloads of up to 50 patients in over 3-4 counties via transitioning from paper to electronic charting
  • Increased customer satisfaction through oasis scores, and repeat business through relentless pursuit of resolutions to problems arising from main referral sources, protecting company reputation and loyal client base
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management , medical and surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information daily
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve thought processes
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Educated patients and answered questions about health conditions, and excellent listening skills

RN Quality Assurance Performance Improvement

AccentCare Home Health- REHIRED
06.2016 - 11.2017
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Evaluated quality problems and performed daily, monthly, quarterly and yearly annual evaluations to identify and resolve issues
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Minimized costs and maximized returns resulting in company savings
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Incident management
  • Risk Management
  • Infection control
  • Developed and maintained expense budget to continually decrease expenses

RN Case Manager

Carestar
03.2012 - 05.2016
  • Oversaw and managed 40 plus clinical patients , and overseeing , and authorizing state funding, under permission of direct supervisor to obtain resources and financial needs for in home care while maintaining high level of staff morale and professionalism
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over patients daily
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery

Education

High School Diploma -

Alexander High
Albany Ohio

Licensed Practical Nursing - Nursing

Hocking College
Nelsonville Ohio

Associate Degree-Registered Nurse - Nursing

Hocking College
Nelsonville, OH

Skills

  • 20 years plus experience RN Home Care Case Management
  • Very strong and confident with educating patients, families, and health care providers in person and by phone
  • Intake coordinator, patient referrals liaison for , patients transitioning to home from hospital
  • Experienced in Infusion company sales account manager physician office sales meetings/luncheons, and educating on a vast array of in home IV therapy, including in home chemotherapy
  • RN supervision of nursing staff/STNAs CNAs
  • 4 years plus Home Care waiver case manager
  • In home Chemotherapy certified
  • Data entry
  • Microsoft Windows
  • Sandata Electronic Visit Verification
  • Power Point
  • Webinar-Online Conferencing
  • Microsoft Outlook
  • Microsoft word
  • Microsoft Excel
  • Carestar Information Systems LLC and Community based programs
  • Point of Care charting
  • Planning and scheduling
  • Nursing staff management
  • Policy updates
  • Excellence at lab draws and Peripheral IV insertion
  • PICC line insertion
  • Healthcare Common Procedures Coding System HCPCS
  • Crescendo charting
  • Policy investigations
  • Workers compensation claims
  • Insurance verification/authorization/negotiatioting contracts
  • Oasis certified
  • ICD-10 (International Classification of Disease Systems)
  • Conducting intake
  • Wound care specialist KCI wound vac cerified

Websites

Accomplishments

  • Earned "Employee of the Month" award multiple times during RN career , for dedication, training new hires, leadership

Certification

First Aid/CPR Certified

Timeline

RN Case Manager

Your Choice Home Health Care
01.2022 - Current

Cared for Terminally Ill Immediate Family Member

NA
04.2021 - 12.2021

RN CASE MANAGER

Caretenders Home Health Agency
04.2020 - 03.2021

RN Supervisor

Logan Care And Rehab
07.2019 - 11.2019

RN Case Manager Case Management Home Health

Accent Care Home Health
11.2017 - 06.2019

RN Quality Assurance Performance Improvement

AccentCare Home Health- REHIRED
06.2016 - 11.2017

RN Case Manager

Carestar
03.2012 - 05.2016

High School Diploma -

Alexander High

Licensed Practical Nursing - Nursing

Hocking College

Associate Degree-Registered Nurse - Nursing

Hocking College

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Lori Downard RN