Lori Dupree
Ider
Summary
Well-rounded professional backed by healthcare industry, administrative support, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Regarded as a natural people person with strong interpersonal communication skills. Team player who understands the needs of the department in meeting its goals and deadlines. Identify and define a problem, generate solutions, and determine appropriate strategies.
Dedicated professional with strong skills in medical billing, insurance verification, and customer service. Proven ability to enhance guest experiences through attention to detail and effective problem-solving.
Overview
15
15
years of professional experience
Work History
Breakfast Hostess/Customer Service
Hampton Inn
Scottsboro
11.2023 - 12.2024
- Served a major role in establishing the atmosphere for the guests.
- Courteously greeted patrons and directed them to their tables, and ensured surroundings were inviting by making certain front area was clean, neat, and organized.
- Managed flow of customers to ensure servers were able to provide quality customer service.
- Worked effectively in a team-oriented environment.
- Prepared and arranged breakfast items for guest service each morning.
- Maintained cleanliness and organization of dining area throughout service.
- Handled guest inquiries and resolved issues to enhance overall experience.
- Implemented safety and sanitation practices in food handling and serving areas.
- Watched breakfast space to quickly identify guest and restocking needs.
- Assisted in setting up buffet line prior to meal service times.
- Adhered to safety protocols outlined by restaurant policies regarding handling hot foods and equipment use.
Patient Pre registration
Huntsville Hospital
Madison
01.2022 - 04.2022
- Completed day-to-day duties accurately and efficiently.
- Updated patient demographics and insurance information
- Verified insurance coverage
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
Scheduler
Clinic for Colon & Rectal Surgery
Huntsville
08.2016 - 10.2018
- Managed inbound telephone calls, provided information, and scheduled appointments.
- Scheduled appointments, reviewed insurance information for referrals, and handled authorization if required.
- Created referrals for physician based off referrals from outside physicians.
- Adhered to HIPAA guidelines to ensure privacy.
Surgery Scheduler
The Surgery Center of Hunstville
Huntsville
01.2012 - 06.2015
- Coordinated with operating facilities to schedule procedures for physicians and the collection process.
- Verified insurance coverage, deductibles, and copays and provided accurate procedure codes for billing purposes.
- Prepared physician schedules daily and scheduled outpatient surgeries.
- Abided by HIPAA guidelines to assure privacy of sensitive and confidential information.
Scheduler
Sportsmed orthopedic surgery
12.2009 - 01.2012
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical Office Procedures
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Scheduling
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Workers Compensation
- Front Office Operations
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
High Academic Honors
- High Academic Honors Recognition-Dean's List
- Honor Roll
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical Office Procedures
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Scheduling
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Workers Compensation
- Front Office Operations
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Breakfast Hostess/Customer Service
Hampton Inn
11.2023 - 12.2024
Patient Pre registration
Huntsville Hospital
01.2022 - 04.2022
Scheduler
Clinic for Colon & Rectal Surgery
08.2016 - 10.2018
Surgery Scheduler
The Surgery Center of Hunstville
01.2012 - 06.2015
Scheduler
Sportsmed orthopedic surgery
12.2009 - 01.2012
Diploma - Medical Billing and Coding
Ultimate Medical Academy