Lori Early
Waverly,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
4
4
years of professional experience
Work History
Food Service Team Member
Goodwings
Dickson, TN
07.2022 - Current
- Received orders from customers and input into order management system.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Home Health Care Aide
Self-employeed
Dickson, TN
12.2019 - 06.2022
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Administered medications to patients and remained vigilant for negative side effects.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Care Provider
Senior Solutions Home Care
Dickson, TN
11.2018 - 12.2019
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept individuals safe by removing hazards and correcting problems.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted patients with self-administered medications.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Ran errands for patients, did shopping, and picked up other necessities.
Customer Service Representative
Private MD Labs
Dickson, TN
04.2018 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Applied Science - Sleep Technology
Volunteer State Community College
Gallatin, TN12.2012
High School Diploma -
Franklin High School
Franklin, TN05.1992
Skills
- Responding to Difficult Customers
- Needs Assessment
- Upbeat and Positive Personality
- Call Documentation
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Time Management
- Credit Card Payment Processing
Timeline
Food Service Team Member
Goodwings
07.2022 - Current
Home Health Care Aide
Self-employeed
12.2019 - 06.2022
Care Provider
Senior Solutions Home Care
11.2018 - 12.2019
Customer Service Representative
Private MD Labs
04.2018 - 09.2018
Associate of Applied Science - Sleep Technology
Volunteer State Community College
High School Diploma -
Franklin High School
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