Lori Ebert
Phenix City,AL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
22
22
years of professional experience
Work History
Data Entry Specialist/Delivery Driver
Papa Johns
05.2015 - 12.2021
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Service Specialist
Cracker Barrel
03.2013 - 08.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Dispatcher/Customer Service Representative
Spectrum
01.2001 - 08.2004
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Directed dispatching, routing, and tracking of 20+ fleet vehicles
- Closely monitored dispatch board to triage and prioritize over 100+ daily calls
- Maintained updated and detailed records of calls in physical and electronic database
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
Receiving Clerk
K-Mart Distribution Center
Newnan, Ga
11.1999 - 01.2002
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associate of Applied Science -
West Georgia Technical College
Carrollton, Ga01.2001
Skills
- Data Processing
- Error Identification
- Transcribing Documents
- Compiling Data
- Database Management
- Efficient Data Entry
- Typing Manuscripts
- Data Reporting
- Accounts Payable and Accounts Receivable
- Monthly Closings
Timeline
Data Entry Specialist/Delivery Driver
Papa Johns
05.2015 - 12.2021
Customer Service Specialist
Cracker Barrel
03.2013 - 08.2015
Dispatcher/Customer Service Representative
Spectrum
01.2001 - 08.2004
Receiving Clerk
K-Mart Distribution Center
11.1999 - 01.2002
Associate of Applied Science -
West Georgia Technical College
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