Lori Ennis
Buford,USA
Summary
Dynamic Executive Assistant with extensive experience supporting high-level executives and teams. Over 10 years in administrative roles, excelling in organization, communication, and project management. Proven ability to manage diverse tasks, including coordinating operations, enhancing client satisfaction, and maintaining relationships with key partners. Successfully supported sales teams in achieving targets by utilizing strong analytical skills and proactive strategies. Eager to contribute to organizational success by leveraging expertise and commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Executive
NYWD
Remote-Brooklyn, NY
10.2024 - 12.2025
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Managed a customer account list of over 500 dealer accounts through various communication channels.
- Enhanced client satisfaction by providing exceptional after-sales support and maintaining regular communication.
- Performed effectively in a self-directed work environment, overseeing daily operations and strategic decisions.
Sales and Customer Support Specialist
REI-Recreational Equipment Inc
Brooklyn, USA
10.2021 - 10.2024
- Navigated multiple systems and technologies to gather information, accurately place orders, and resolve service situations in line with REI brand expectations.
- Managed a high volume of daily inbound calls, texts, and emails while maintaining excellent contact quality standards and adhering to established procedures.
- Balanced customer and business needs to maximize productivity and enhance business metrics.
- Employed critical thinking, creativity, and innovative problem-solving skills to facilitate positive resolutions.
- Cultivated and maintained business relationships through professional communication, partnership-building, and effective de-escalation techniques.
- Remote
ESL Teacher
VIPKID
San Francisco, USA
05.2018 - 10.2021
- Served as a contract educator teaching English as a second language to international students in a virtual classroom setting.
- Supported language development for non-native speakers through personalized one-on-one tutoring sessions tailored to individual needs.
- Instructed over 1,500 students during my tenure.
- Remote
International Sales Administrator
Tifosi Optics Inc
Watkinsville
05.2010 - 05.2018
- Provided administrative support to high-performing sales teams, contributing to the attainment of sales targets.
- Managed a comprehensive database of 50+ international distribution partners and prospects to track sales opportunities.
- Managed sales order processing and fulfillment to ensure timely delivery and customer satisfaction.
- Coordinated communication between sales, marketing, and production teams to streamline operations.
- Provided training and support to new team members on order management systems and procedures.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
General Manager
The Great Outpost
Gatlinburg
07.2009 - 05.2010
- Recruited and executed the new location opening project successfully.
- Oversaw daily operations of a 25 sq ft retail business.
- Maximized efficiency through clear and effective communication.
- Supervised construction completion and project timelines, ensuring deadlines were met for the completion of a LEED-certified store.
- Managed budget development, forecasting, and financial reporting processes effectively.
- Adapted swiftly to unexpected challenges and obstacles.
- Collaborated with project team members to identify and address issues promptly.
- Evaluated vendor proposals, selecting those that offered the best value regarding cost, quality, and timeliness.
- Presented regular status reports to executive leadership, providing insights into progress toward achieving key milestones.
Education
B.S. Education Degree - Education, Recreation Therapy
University of Kansas
Lawrence, KS, USA05.1994
Skills
- Strategic Planning
- Market Analysis
- Managing Operations
- Decision-making
- Financial Reporting
- Interpersonal Skills
- Problem-solving
- Adaptability
- Teamwork
- Collaboration
- Customer Service
- Critical Thinking
- Creativity
- Business Relationships
- Administrative Support
- Project Management
- Clear Communication
- Executive Reporting
- Prioritization
- Strategic Alignment
- Meeting Preparation
- Time Management
- Accountability
- Executive Assistance
- Operations
Certification
- Certificate in Leadership, Coaching, and Professional Management Emory University
- Certificate in Human Resources Management Kennesaw University
Timeline
Sales Executive
NYWD
10.2024 - 12.2025
Sales and Customer Support Specialist
REI-Recreational Equipment Inc
10.2021 - 10.2024
ESL Teacher
VIPKID
05.2018 - 10.2021
International Sales Administrator
Tifosi Optics Inc
05.2010 - 05.2018
General Manager
The Great Outpost
07.2009 - 05.2010
B.S. Education Degree - Education, Recreation Therapy
University of Kansas