Lori Faryman
Westerville
Summary
Dedicated professional with strong customer service skills and a proven ability to enhance customer satisfaction. Adaptable and self-motivated, committed to fostering positive relationships and streamlining processes for improved efficiency.
Results-oriented team player with extensive experience in customer service and recruitment. Skilled in problem-solving, time management, and effective communication, contributing to enhanced team productivity and improved recruitment processes.
Dynamic professional with a versatile background in retail and customer service. Known for strong adaptability and effective communication, enhancing customer experiences and streamlining operational processes to drive business success.
Overview
13
13
years of professional experience
Work History
Liquor Lead
Kroger 839
Columbus, Ohio
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Store Recruiter
Kroger 839
Columbus, Ohio
10.2018 - Current
- Streamlined recruitment processes to enhance candidate experience and reduce time-to-fill positions.
- Developed targeted sourcing strategies to attract diverse talent aligned with organizational goals.
- Collaborated with hiring managers to understand workforce needs and create effective job descriptions.
- Implemented applicant tracking system enhancements to improve candidate management efficiency.
- Conducted comprehensive interviews, assessing skills and cultural fit for various roles across departments.
- Led onboarding initiatives, ensuring new hires integrated smoothly into company culture and operations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Improved employee retention rates through thorough candidate screening and interview techniques.
Assistant Customer Service Coordinator
Kroger 839
Columbus, Ohio
09.2018 - Current
- Coordinated customer service initiatives to enhance overall satisfaction and loyalty.
- Managed scheduling and staffing to optimize service efficiency during peak hours.
- Developed training materials for new hires, ensuring consistent service standards.
- Resolved escalated customer issues, fostering positive relationships and trust.
- Trained team members on new systems and policies, enhancing overall performance.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Boosted team productivity with regular training sessions, performance evaluations, and constructive feedback.
- Managed high-stress situations effectively, maintaining professionalism while working towards swift issue resolution for both customers and the company.
- Maintained thorough knowledge of company products and services to provide accurate information to customers as needed.
- Assisted customers in navigating company website features and services, leading to higher online engagement rates and repeat business.
Liquor Store Clerk
Kroger 839
Columbus, Ohio
06.2017 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Maintained inventory levels through regular stock checks and organized product displays.
- Trained new employees on store policies and operational procedures, fostering effective team integration.
- Implemented merchandising strategies that improved product visibility and promoted sales initiatives.
- Conducted age verification checks to ensure compliance with liquor regulations and company policies.
- Resolved customer complaints promptly, contributing to increased customer satisfaction and loyalty.
- Collaborated with management on promotional events, driving engagement within the local community.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
Clerk
Kroger 802
Sunbury, OH
09.2013 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in inventory management, ensuring stock levels met store demands.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Resolved customer inquiries efficiently, enhancing overall shopping experience.
- Trained new clerks on store policies and operational procedures, fostering teamwork.
Office Help
Kroger 879
Columbus, Oh
05.2017 - 05.2018
- Managed daily office operations, ensuring smooth workflow and organization.
- Coordinated scheduling for team meetings and maintained updated calendars.
- Assisted in inventory management, tracking supplies to minimize shortages.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
LMT - Anatomy And Physiology
American Institute of Alternatave Medicine
Columbus Ohio06-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Multitasking
- Critical thinking
- Organizational skills
- Organization and time management
- Decision-making
Timeline
Liquor Lead
Kroger 839
12.2023 - Current
Store Recruiter
Kroger 839
10.2018 - Current
Assistant Customer Service Coordinator
Kroger 839
09.2018 - Current
Liquor Store Clerk
Kroger 839
06.2017 - Current
Office Help
Kroger 879
05.2017 - 05.2018
Clerk
Kroger 802
09.2013 - Current
LMT - Anatomy And Physiology
American Institute of Alternatave Medicine