Hector Torres Sr
Harley and Parker
New Haven
2
Languages
30
years of professional experience
Seasoned Delivery Professional with over 30 years of experience in logistics and customer service. Skilled in managing multiple deliveries while ensuring compliance with regulations and enhancing customer satisfaction. Proven leader in guiding teams and developing efficient processes that align with organizational goals, driving operational efficiency in fast-paced environments., has a CDl since 2019.
Work History
Liquor Delivery
5 Years 1 Month- Delivered alcoholic beverages safely and efficiently to residential and commercial customers throughout Connecticut.
- Verified customer identification and age to ensure compliance with Connecticut alcohol delivery laws and company policies.
- Loaded, unloaded, and secured orders to prevent damage during transport.
- Planned and followed efficient delivery routes to complete deliveries on schedule.
- Provided professional customer service while handling deliveries, questions, and concerns.
- Processed mobile payments and obtained customer signatures for completed deliveries.
- Maintained accurate delivery records and order documentation.
- Performed daily vehicle inspections and reported maintenance issues promptly.
- Managed multiple deliveries while meeting productivity and customer satisfaction goals.
Truck Driver
1 Year 9 Months- Operated heavy-duty trucks for long-haul transportation across regional routes.
- Ensured compliance with safety regulations and maintained accurate logbooks.
- Conducted pre-trip and post-trip inspections to guarantee vehicle readiness.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Provided exceptional customer service during deliveries, ensuring satisfaction and timely communication.
- Identified operational inefficiencies, recommending improvements to enhance workflow processes.
Food Delivery Driver
1 Year 2 Months- Navigated various delivery routes to ensure timely and accurate food distribution.
- Coordinated with kitchen staff to streamline order preparation and minimize delivery times.
- Communicated effectively with customers to resolve issues and enhance service satisfaction.
- Maintained vehicle cleanliness and adherence to safety regulations for optimal performance.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Navigated efficiently through various routes for timely food deliveries.
Driver
23 Years 1 Month- Coordinated the sharpening and distribution of knives and kitchen tools, supporting operational efficiency for restaurants and grocery stores.
- Coordinated and maintained an efficient delivery route to support punctual service for numerous customer destinations daily.
- Enhanced customer satisfaction by addressing inquiries and concerns with prompt and courteous responses.
- Managed inventory logistics by safely loading, unloading, and transporting products to uphold accuracy in counts.
- Managed payment collection, invoice processing, and delivery record maintenance with precision.
- Inspected products before delivery to ensure quality and customer satisfaction.
- Managed inventory levels in the service vehicle and restocked supplies as needed.
- Followed all traffic laws and company safety procedures while operating delivery vehicles.
- Investigated and resolved customer concerns swiftly while communicating service requirements to management for continuous improvement.
- Executed regular vehicle inspections and upheld cleanliness standards to enhance safety and reliability of transportation.
Education
Associate of Applied Science - Computer Science
Skills
Positive demeanor
Customer service
Problem-solving
Attention to detail
Safety compliance
Decision-making
Adaptability
Task management
Listening skills
Decision-making process
Oral communication
Friendly
positive attitude
Accomplishments
CDL certified 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Liquor Delivery
Harley and Parker
06.2021 - 07.2026Read More
Truck Driver
A Dui Pile
09.2019 - 06.2021Read More
Food Delivery Driver
Pasta Vita
03.2019 - 05.2020Read More
Driver
RJ Mase
08.1996 - 09.2019Read More
Electronic And Computer Programming
Associate of Applied Science from Computer Science
Read More