Rafael Caldera Jimenez
Bakersfield
Summary
Motivated and dependable customer service professional with experience in retail, food service, fitness, and management. Strong communication, teamwork, and sales skills with proven ability to thrive in fast paced environments while delivering exceptional customer experiences. Passionate about creating a welcoming atmosphere and providing outstanding service.
Overview
7
7
years of professional experience
Work History
Shuttle Driver/Delivery Driver/Detailer/Parts Delivery Driver
Delano Chevy Buick GMC
Delano, CA
01.2024 - 12.2024
- Transported customers to and from dealership locations efficiently and safely.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Conducted vehicle inspections prior to trips to ensure safety and reliability.
- Maintained cleanliness and organization of shuttle vehicles for optimal presentation.
- Delivered automotive parts to repair shops,dealerships,and customers accurately and on schedule.
- Detailed customer and dealership vehicles, by washing vacuuming, cleaning interiors, and applying finishing touches to ensure showroom quality presentation.
- Collaborated with service advisors, technicians, and parts staff to support daily dealership operations.
Busser/ Venue Support Staff
Monopoly Night Club
Bakersfield, CA
09.2023 - 01.2024
- Assisted bartenders, servers, and security staff to ensure smooth nightclub operations during high volume events.
- Maintained cleanliness and organization of guest seating areas by clearing and resetting tables throughout service.
- Cleaned and sanitized restrooms, common areas, and workstations to maintain health and safety regulations.
- Removed trash, restocked supplies, and kept the venue clean throughout each shift.
- Helped with opening and closing duties, including venue setup and end of night cleanup.
Front Desk Sales Associate
Crunch Fitness
Bakersfield, CA
04.2022 - 06.2023
- Managed daily front desk operations, ensuring seamless member check-ins and service delivery.
- Assisted members with account inquiries, enhancing overall customer satisfaction and retention.
- Promoted membership packages and services, driving sales through effective communication techniques.
- Coordinated facility tours, showcasing amenities to potential members and increasing enrollment rates.
- Resolved member complaints promptly, contributing to a positive gym atmosphere and community engagement.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Collaborated with fitness trainers to schedule appointments, streamlining operations and improving client experience.
General Manager
Fresh Splash
Bakersfield, CA
05.2018 - 05.2019
- Managed daily operations to ensure optimal product quality and customer satisfaction.
- Developed staff training programs to enhance team performance and service efficiency.
- Ordered food, beverages, and supplies while monitoring inventory levels to prevent shortages and reduce waste.
- Created and managed employee work schedules to maintain adequate staffing levels
- Ensured compliance with food safety, sanitation, and health regulations.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2016
Skills
- Punctuality
- Preventive Maintenance
- Route optimization
- Passenger assistance
- Safe driving
- Passenger transportation
- Attention to detail
- Vehicle maintenance
- Team collaboration
- Professional appearance
- Building relationships
- Positive demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shuttle Driver/Delivery Driver/Detailer/Parts Delivery Driver
Delano Chevy Buick GMC
01.2024 - 12.2024
Busser/ Venue Support Staff
Monopoly Night Club
09.2023 - 01.2024
Front Desk Sales Associate
Crunch Fitness
04.2022 - 06.2023
General Manager
Fresh Splash
05.2018 - 05.2019
High School Diploma -
Bakersfield High School