Yaira Lumbreras
Hungry Howies Pizza & Subs
Jacksonville,FL
1
Language
6
years of professional experience
Results-driven Team Supervisor experienced in enhancing productivity and collaboration within teams. Leveraged operational expertise to drive outstanding customer experiences while fostering a culture of continuous learning and skill development. Delivered strong administrative support and built effective relationships to contribute to overall group success.
Work History
Delivery Driver
2 Years 2 Months- Managed multiple deliveries simultaneously while adhering to strict timelines.
- Delivered food orders promptly and accurately to enhance customer satisfaction.
- Communicated effectively with customers regarding order status and delivery times.
- Maintained cleanliness and organization of delivery vehicle to ensure safety and efficiency.
- Collaborated with kitchen staff to streamline order preparation and reduce wait times.
- Addressed customer inquiries and concerns professionally, ensuring positive interactions at all times.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Manager
2 Years- Supervised team performance to ensure adherence to operational standards and customer service excellence.
- Coordinated daily operations, ensuring compliance with health and safety regulations across all shifts.
- Analyzed sales data to optimize staffing levels and improve service speed during peak hours.
- Implemented inventory management procedures, reducing waste and improving cost efficiency.
- Developed training programs for new employees, enhancing onboarding experience and skill acquisition.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new staff on operational procedures and company policies, enhancing team performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cleaning Team Leader
2 Years 2 Months- Supervised cleaning staff, ensuring adherence to hygiene standards and operational protocols.
- Implemented efficient workflows, enhancing team productivity and service quality.
- Conducted training sessions for new hires on cleaning techniques and safety measures.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
High School Diploma
Skills
Positive demeanor
Customer service
Route navigation
Attention to detail
Dependable and reliable
Punctual and reliable
Route optimization
Teamwork and collaboration
Positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Hungry Howies Pizza & Subs
04.2024 - 06.2026Read More
Manager
McDonald's
03.2022 - 03.2024Read More
Cleaning Team Leader
Four Seasons Cleaning
01.2020 - 03.2022Read More
South High School
High School Diploma
Read More