Lori Fox

• Receive inbound calls from customers regarding connectivity issues and subscription packages.
• Address and troubleshoot technical issues, ensuring quick resolutions to enhance customer satisfaction.
• Perform order entry and enroll customers in various service plans, contributing to increased sales.

Answered high volume of calls during AEP, and through the rest of years. Provided members with detailed information regarding their policies. Changed their primary care providers when asked. I assisted with changing address and sending Hipaa forms and other forms as needed.

• Managed inbound calls from members and providers, providing support with claims and benefits.
• Utilized Javelina and MedWatch systems to check claim statuses and assist with prior authorizations.
• Made outbound calls to providers to facilitate referrals, ensuring seamless service for members.

• Received and answered inbound phone calls in a technology information company.
• Responsible for verifying transportation information and providing customers with travel route details.
• Transferring calls to appropriate departments to address specific customer needs.
• Temporary Position

• Managed accounts receivable by verifying insurance and updating payment percentages from PTINS.
• Resubmitted claims and corrected postings to ensure accurate billing processes.
• Developed strong relationships with insurance providers to resolve payment issues effectively.

• Assigned work schedules and trained employees on product knowledge and customer service.
• Assisted cashiers with processing credits or refunds and planned for upcoming store events.
• Supported store promotions and sales initiatives while communicating regularly with management regarding sales, customer feedback, and associate performance.
• Oversaw store operations including opening/closing, customer complaints resolution, and inventory management.
• Interviewed and trained new employees to enhance the shopping experience by effectively meeting and greeting customers.