Lori Garrison
Bellingham,WA
Summary
Customer-focused Retail Worker known for high productivity and efficient task completion. Specialized in inventory management, customer service, and sales support. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Retail Worker
Goodwill
Bellingham, Washington
01.2021 - 01.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product selections and inquiries.
- Helped customers by answering questions and locating merchandise.
- Assisted customers by providing product information and support. Loaded purchased equipment.
- Organized merchandise on sales floor for optimal presentation.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Handled donations and sorted items for resale or recycling.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
Retail Management Intern
Love Pantry
Bellingham, WA
01.2001 - 01.2020
- Engaged with customers to address inquiries and enhance their shopping experience.
- Assisted in daily store operations and customer service tasks.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Supported management in training new interns and staff members.
- Provided training on customer service techniques and sales strategies to staff members.
- Trained and mentored associates to teach daily tasks and procedures.
- Collaborated with team members to ensure optimal store presentation.
- Participated in promotional events to boost customer engagement and sales.
- Managed cash register operations during peak hours efficiently.
- Maintained cleanliness and safety standards throughout the retail environment.
- Assisted customers in selecting products that best suited their needs.
- Supervised employees during shift changes to ensure smooth transition of duties.
- Increased store efficiency by identifying issues and implementing process improvements.
- Ensured accuracy of all financial transactions by verifying receipts against invoices.
- Created weekly work schedules for store personnel while ensuring labor cost targets were met.
- Developed detailed reports outlining store performance metrics such as sales volume, profit margins, and customer satisfaction ratings.
- Maintained inventory levels, monitored stock movement, and organized merchandise displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coordinated with vendors to ensure timely delivery of merchandise shipments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted regular audits of store operations to ensure compliance with company policies and procedures.
- Assisted in training new staff members on company policies and procedures.
- Oversaw cash handling procedures including deposits, returns, refunds, and exchanges.
- Delegated work to staff, setting priorities and goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Implemented safety protocols such as fire drills, security checks, and emergency procedures.
- Established an effective system for tracking employee attendance records.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Education
Bachelor Degree - Information Technology
BTC
Bellingham, WA 06.2016 - 06.2017
Skills
- Cash handling
- Sales processing
- Payment processing
- Retail transactions processing
- Customer service
- Customer assistance
- Customer retention
- Customer feedback management
- Conflict resolution
- Problem resolution
- Problem-solving
- Effective communication
- Team leadership
- Staff training
- Training and mentoring
- Inventory management
- Inventory control
- Inventory tracking
- Stock replenishment
- Stockroom organization
- Shipment receiving
- Loss prevention techniques
- Loss prevention
- Loss prevention awareness
- Visual merchandising
- Merchandise display
- Promotional displays
- Seasonal display setup
- Store organization
- Sales floor organization
- Store cleaning
- Professional appearance
- Time management
- Reliability and punctuality
- Safety compliance
- Workplace safety compliance
- Process improvement
- Gift wrapping
- Pricing adjustments
- Sales floor organization
- Gift wrapping
- Product restocking
- Pricing adjustments
Timeline
Retail Worker
Goodwill
01.2021 - 01.2023
Bachelor Degree - Information Technology
BTC
06.2016 - 06.2017
Retail Management Intern
Love Pantry
01.2001 - 01.2020