Lori Genario
Jackson
Summary
Results-driven Sr Program Lead with a strong track record in project management and team facilitation. Known for delivering innovative solutions that enhance team performance and drive customer satisfaction.
Overview
26
26
years of professional experience
Work History
Sr Program Lead
Knipper Health/CareTria
Lakewood
08.2000 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with team members to achieve project objectives and meet deadlines efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Becton Regional
East Rutherford, NJ06-1985
Skills
- Project management
- Process improvement
- Quality improvement
- Cross-functional teamwork
- Deadline adherence
- Team facilitation
- Effective communication
- Decision making
- Problem solving
- Critical thinking
- Creative solutions
- Conflict management
- Attention to detail
- Customer service
- Customer relations
- Remote office availability
- Multitasking
- Flexible and adaptable
- Recordkeeping
- Microsoft office
- Clerical support
- Training development
- Relationship management
- Problem resolution
- Social perceptiveness
Timeline
Sr Program Lead
Knipper Health/CareTria
08.2000 - Current
High School Diploma -
Becton Regional