Summary
Overview
Work History
Education
Skills
Certification
Timeline

Lori Gibson

Apache Junction,AZ

Summary

Professional insurance leader with proven track record in strategic planning, client relationship management, and operational oversight. Known for fostering team collaboration and driving measurable results. Adept at navigating changing market dynamics while maintaining high standards and ensuring compliance. Equipped with strong analytical skills, effective communication abilities, and customer-centric approach.

Overview

29
29
years of professional experience
1
1
Certification
8
8
years of post-secondary education

Work History

Commercial Producer

Hayden & Hayden Agency
06.2023 - Current
  • Increased revenue by identifying and securing new business opportunities through targeted marketing initiatives.
  • Conducted market research to identify industry trends, utilizing insights to develop innovative commercial concepts.
  • Built strong relationships with clients, resulting in repeat business and long-term partnerships.
  • Ensured compliance with legal requirements, minimizing risk exposure while maintaining adherence to established guidelines.

Insurance Agency Owner

Kohlhase Insurance Agency
08.1996 - 06.2023
  • Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
  • Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
  • Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
  • Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
  • Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
  • Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
  • Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
  • Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
  • Streamlined internal processes for greater efficiency, improving overall agency performance and profitability.
  • Enhanced team productivity by implementing efficient workflows, training programs, and performance management systems.
  • Trained and motivated employees to perform daily business functions.

Education

AU - Associate in Commercial Underwriting AU

The Institute Knowledge Group
08.2025 - 08.2026

CIC - Certified Insurance Counselor CIC

Risk & Insurance Education Alliance
05.2005 - 05.2007

Wildlife Biology

ASU, Tempe, AZ
08.1989 - 05.1994

Skills

  • CRM management
  • Social media marketing
  • Work Planning and Prioritization
  • Product knowledge
  • Sales leadership
  • Relationship management
  • Production requirements
  • Budgeting expertise
  • Lead generation
  • Strong creative vision
  • Creative direction
  • Relationship building
  • Production operations

Certification

  • Licensed in multiple states
  • Certified Insurance Counselor
  • Associate in Commercial underwriting- complete 2026

Timeline

The Institute Knowledge Group - AU, Associate in Commercial Underwriting AU
08.2025 - 08.2026
Commercial Producer - Hayden & Hayden Agency
06.2023 - Current
Risk & Insurance Education Alliance - CIC, Certified Insurance Counselor CIC
05.2005 - 05.2007
Insurance Agency Owner - Kohlhase Insurance Agency
08.1996 - 06.2023
ASU - , Wildlife Biology
08.1989 - 05.1994

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Lori Gibson