Lori Gilmer
Macon,GA
Summary
Dynamic professional with a proven track record at Tyson Foods, excelling in client engagement and expert problem-solving. Successfully enhanced operational efficiencies through data analysis and cross-functional collaboration, leading to improved customer satisfaction. Skilled in documentation management and analytical thinking, driving strategic decision-making and project success.
Overview
15
15
years of professional experience
Work History
Customer Service and Logistic Specialist
Tyson Foods
11.2021 - Current
- Developed and implemented processes to improve operational efficiencies across multiple projects.
- Conducted data analysis to identify trends, enhancing decision-making and strategic planning.
- Collaborated with cross-functional teams to streamline communication and project workflows.
- Assisted in the creation of detailed reports to inform stakeholders on project progress and outcomes.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Operations Manager
Southern Answering Service
08.2010 - 11.2021
- Streamlined operational processes to enhance efficiency and reduce bottlenecks.
- Supervised daily activities, ensuring adherence to safety and quality standards.
- Established performance metrics, driving accountability among team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Heritage High School
Conyers, GASkills
- Client engagement
- Expert problem solving
- Analytical thinking
- Documentation management
- Supply management
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Customer Service and Logistic Specialist
Tyson Foods
11.2021 - Current
Operations Manager
Southern Answering Service
08.2010 - 11.2021
High School Diploma -
Heritage High School
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