Lori Gogal-Smith
AL
Summary
Dedicated Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Library Technical Assistant
Bevill State Community College
10.2020 - 12.2022
- Date Entry via library digital interface system containing sensitive patron information and inventory data
- Answered student/patron inquires in person, online and via telephone
- Applied Microsoft Office Suite skills daily
- Organized library shelves, materials and equipment
- Handled check-in and check-out process of library books and materials at circulation desk
Office & Social Media Manager
Archangel Custom Ink
12.2017 - 11.2019
- Performed all front-end office management duties
- Provided friendly, advanced customer service
- Processed payment transactions and electronically filed client information into a confidential database
- Created an inventory system that cut supply costs by 15%
- Managed all social media platforms and content creation
- Provided photography and copywriting services
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
Customer Service Representative
VRG Loan Consultant
01.2015 - 12.2017
- Informed customers on billing procedures, processed payments and provided payment option setup assistance
- Operated an influx of over 200 in-bound and out-bound calls daily
- Fielded customer complaints and queries, fast-tracking them for problem resolution in an efficient manner
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Reviewed and validated details of loan applications and closing documentation
Education
Bachelor of Science - Journalism And Electronic Media
The University of Tennessee - Knoxville
12.2017
Skills
- Patient and professional customer service skills
- Technical proficiency in Microsoft Office Suite
- Marketing, Photography and Copywriting expertise
- Excellent Communication skills, both verbal and written
- Analytical Data Entry
- Detail-oriented while maintaining efficiency
- Empathy and understanding of customer needs
- Diligent organization and strategic planning
- Problem-solving resolution
- Outgoing, driven, and adaptable team player
Timeline
Library Technical Assistant
Bevill State Community College
10.2020 - 12.2022
Office & Social Media Manager
Archangel Custom Ink
12.2017 - 11.2019
Customer Service Representative
VRG Loan Consultant
01.2015 - 12.2017
Bachelor of Science - Journalism And Electronic Media
The University of Tennessee - Knoxville
Similar Profiles
Megan BryantMegan Bryant
Student at Bevill State Community CollegeStudent at Bevill State Community College
Angie LazarusAngie Lazarus
Instructor of History and English at Bevill State Community CollegeInstructor of History and English at Bevill State Community College
Amanda Barksdale BryantAmanda Barksdale Bryant
Dual Enrollment Instructor at Bevill State Community CollegeDual Enrollment Instructor at Bevill State Community College