Lori Goulet
Goffstown,NH
Summary
Lead Technician, experienced with performing ophthalmic procedures and supporting patient care. Utilizes in-depth knowledge of diagnostic techniques and clinical best practices to ensure optimal patient outcomes. Track record of effective communication and teamwork in fast-paced medical setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Technician/ COA/Oculoplastic Assistant
Spindel Eye Associates
02.2008 - Current
- Planned, scheduled, and delegated daily work to team of employees weekly.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to technicians.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities. (I keep a website for training updated)
- Maximized resources by scheduling work assignments based on technician availability and abilities.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Capable of pretesting, scans, photos, refraction, manual lensometry, goldmann tonometry, CVF/pupils
- Prior authorizations for all medications
- Sending ERx prescriptions and working with an EMR
- Scheduling office procedures/post-ops when needed. Managing an MD's schedule daily.
- Work with HR department with any employee issues closely.
Education
Associate of Science - Medical Assistant
Hesser College
Manchester, NHSkills
- Surgical assisting
- Visual field testing
- Prescription verification
- Patient scheduling
- Corneal topography
- Optical coherence tomography
- Fundus photography
- Instrument sterilization
- Ocular motility assessment
- Contact lens fitting
- Minor surgery assistance
- Lensometry proficiency
- Tonometry proficiency
- Ophthalmic scribe
- Appointment management
- Manual refractions
- Diagnostic testing
- Reliability
- Organizational skills
Certification
- COA - Certified Ophthalmic Assistant
- MA - Medical Assistant
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