Lori Green
Tupelo,MS
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Accomplished Outside Sales Representative with solid sales history and in-depth [Industry] experience. Offers up-to-date knowledge of emerging [Industry] developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.
Overview
21
21
years of professional experience
Work History
Travel Agent
Life Is 2 Short Travel Services
01.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Mortgage Loan Assistant
Cadence Bank/Bancorp South
01.2017 - 03.2023
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Mortgage Loan Processor
Cadence Bank/Bancorpsouth
11.2015 - 01.2017
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Owner/Operator
Cookie Monster Ice Cream
01.2013 - 11.2015
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Reverse Mortgage Loan Officer
Metlife
01.2012 - 01.2013
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Mortgage Loan Officer
Wells Fargo Home Loans
01.2011 - 01.2012
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Reverse Mortgage Loan Officer
Wells Fargo Home Mortgage
01.2010 - 01.2011
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Owner/Operator/Stylist
Main Street Salon
01.2007 - 01.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Mortgage Loan Officer
The Mortgage Factory
01.2003 - 01.2008
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
Cosmetology - Cosmetology Education
Creations School Of Cosmetology
Tupelo, MS02.1999
High School Diploma -
Garnett Christian
Wilson NC05.1994
Skills
- Hotel Accommodations
- Overseas Tours
- Client Amenities
- Itineraries
- Negotiation Tactics
- Sales Development
- Payment Collection
- Relationship Selling
Timeline
Travel Agent
Life Is 2 Short Travel Services
01.2023 - Current
Mortgage Loan Assistant
Cadence Bank/Bancorp South
01.2017 - 03.2023
Mortgage Loan Processor
Cadence Bank/Bancorpsouth
11.2015 - 01.2017
Owner/Operator
Cookie Monster Ice Cream
01.2013 - 11.2015
Reverse Mortgage Loan Officer
Metlife
01.2012 - 01.2013
Mortgage Loan Officer
Wells Fargo Home Loans
01.2011 - 01.2012
Reverse Mortgage Loan Officer
Wells Fargo Home Mortgage
01.2010 - 01.2011
Owner/Operator/Stylist
Main Street Salon
01.2007 - 01.2009
Mortgage Loan Officer
The Mortgage Factory
01.2003 - 01.2008
Cosmetology - Cosmetology Education
Creations School Of Cosmetology
High School Diploma -
Garnett Christian
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