Lori Gutierrez
Little Elm,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista Training Coach
Starbucks, Barista
Little Elm, TX
10.2021 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Conducted skill assessments to maintain beverage quality standards.
- Collaborated with management to enhance training processes and boost employee engagement.
- Provided one-on-one coaching to develop barista skills and build confidence.
- Educated new staff members on company policies and guidelines related to food handling regulations.
- Instructed baristas on proper use of espresso machines, grinders, and other equipment.
- Provided support in resolving customer complaints or issues regarding beverage orders or services rendered.
Head Bartender
The Elm Hotel
Little Elm, Texas
08.2025 - 02.2026
- Executed opening and closing duties, setting up bar equipment and restocking items to ensure readiness for service.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Managed bar operations during peak hours to ensure efficient service.
- Created innovative cocktail recipes to enhance guest experience.
- Maintained cleanliness and organization of the bar area at all times.
- Oversaw inventory management, ordering and restocking supplies to maintain optimal stock levels.
- Managed bar operations, designed cocktail menu, ensured regulation compliance, and fostered customer relationships.
Lead Mixologist
AC Hotel by Marriott
Little Elm, TX
05.2019 - 05.2020
- Created innovative cocktail recipes using fresh ingredients and local spirits.
- Collaborated with hotel team to design seasonal drink menus, enhancing guest satisfaction and showcasing local flavors.
- Ensured compliance with health and safety regulations in bar operations.
- Engaged with guests to provide personalized drink recommendations, enriching overall experience and fostering guest loyalty.
- Oversaw bar operations during peak hours, ensuring seamless service and high-quality standards in a fast-paced environment.
- Delegated responsibilities and provided training on bartending techniques, liquor laws, and safety procedures.
- Monitored bar activities to identify potential problems or hazardous situations before they occur.
- Kept up with industry trends by researching new cocktails, spirits, liqueurs, and garnishes.
- Controlled guest consumption of alcohol by monitoring patrons' behavior closely throughout their stay at the establishment.
- Created cocktail menus and recipes to ensure a unique drinking experience for customers.
- Crafted in-house made syrups, tinctures, and specialty bar ingredients.
- Designed signature cocktails to enhance event experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
Fogo de Chao
Plano, Texas
12.2018 - 05.2019
- Prepared and served a variety of cocktails and beverages to guests.
- Engaged with patrons to foster welcoming atmosphere and enhance guest satisfaction.
- Recommended drink options tailored to customer preferences, enhancing overall dining experience.
- Demonstrated knowledge of wine selections to enhance guest dining experiences.
- Addressed customer complaints professionally, ensuring resolution and maintaining customer loyalty.
- Assisted in inventory management and restocked supplies.
- Followed safety and health regulations while handling food and drinks.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05-2004
Skills
- Training and coaching
- Barista training techniques
- Beverage quality control
- Menu design
- Menu development
- Customer engagement
- Customer service
- Inventory management
- Attention to detail
- Teamwork
Certification
- TABC and Food Handlers
Accomplishments
- Employee Of the Month - August 2019 at The AC Hotel Marriott Dallas Frisco
- Partner of the Quarter - December 2025 Starbucks
Timeline
Head Bartender
The Elm Hotel
08.2025 - 02.2026
Barista Training Coach
Starbucks, Barista
10.2021 - Current
Lead Mixologist
AC Hotel by Marriott
05.2019 - 05.2020
Bartender
Fogo de Chao
12.2018 - 05.2019
High School Diploma -
Little Elm High School