Lydia Dobberstein
Clayton,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Excellent problem-solving skills to work within busy and constantly changing environment.
Overview
7
7
years of professional experience
Work History
Barista Training Coach
3 Arrows Coffee Co.
St. Croix Falls , WI
02.2022 - Current
- Created and offered additional materials to enhance training.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Barista Manager
Eagle Public Market
Eagle , WI
11.2020 - 12.2021
- Attended regular staff meetings to open communication and improve teamwork,
- Negotiated favorable terms and pricing agreements with potential vendors applying for placement in the market.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Oversaw food preparation, production and presentation according to quality standards.
- Established and adjusted ordering parameters to manage inventory.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Maintained database by entering new and updated vendor and account information in company computer system.
Barista
1883 Coffee Saloon
Eagle, WI
03.2018 - 04.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Secretary
Custom Glass Designs
Port Orange, FL
05.2017 - 10.2017
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
Education
High School Diploma -
Luther Preparatory School
Watertown, WI05.2016
Some College (No Degree) - Early Childhood Education
Martin Luther College
New Ulm, MNSkills
- Customer Service
- Inventory Management
- Work Planning and Prioritization
- Supply Ordering
- Hiring and Training
- Training Video Production
- Training Method Development
- Team Building and Leadership
- Computer Efficiency
- Time Management
- Professional Organizational Skills
Timeline
Barista Training Coach
3 Arrows Coffee Co.
02.2022 - Current
Barista Manager
Eagle Public Market
11.2020 - 12.2021
Barista
1883 Coffee Saloon
03.2018 - 04.2020
Secretary
Custom Glass Designs
05.2017 - 10.2017
High School Diploma -
Luther Preparatory School
Some College (No Degree) - Early Childhood Education
Martin Luther College
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