Lori Harris
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Bank Teller
West Aircomm Federal Credit Union
11.2022 - Current
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Process customer transactions promptly, minimizing wait times.
- Build and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assistant Manager
PEC Management
03.2022 - 11.2022
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Administrative Assistant
Resources For Human Development, Inc
05.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed intakes for new clients, tracked and verified insurance for all clients
- Managed and processed all outside vendor invoices
Administrative Assistant
IBIS-TEK/XPER USA
08.2017 - 05.2021
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Produced sales and work orders based on purchase orders from customers and vendors
- Maintain and file outside customer accounts
- Maintain company spreadsheets, place office supply orders, monitor shipping/receiving and inventory
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Assistant Manager
PEC Management
07.2012 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma -
Big Beaver Falls Area High School
Beaver Falls, PA06.2000
Skills
- Directing Team Members
- Recruiting and Interviewing
- Transaction Processing Accuracy
- Adaptability and Flexibility
- Stress Tolerance
- Administration and Reporting
- Managing Multiple Priorities
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Employee Coaching and Motivation
Timeline
Bank Teller
West Aircomm Federal Credit Union
11.2022 - Current
Assistant Manager
PEC Management
03.2022 - 11.2022
Administrative Assistant
Resources For Human Development, Inc
05.2021 - 03.2022
Administrative Assistant
IBIS-TEK/XPER USA
08.2017 - 05.2021
Assistant Manager
PEC Management
07.2012 - 08.2017
High School Diploma -
Big Beaver Falls Area High School
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