Summary
Overview
Work History
Education
Skills
Timeline
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Lori Hayes

Customer Service And Sales Professional
Piedmont,SC

Summary

Results-oriented sales consultant with over thirty years of experience producing outstanding results and strong revenue growth for both the insurance and mulitple call center industries. Successful closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills.


Proven success in Call Center Management. Training and coaching small to very large teams.

Overview

33
33
years of professional experience

Work History

Licensed Sales Professional

Exclusive Allstate Agencies
Piedmont, SC
01.2014 - Current
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Call Center Management

MCI, Worldcom, Windstream
Greenville, SC
05.1989 - 01.2014
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

Associate of Arts - History, English

Erskine College
Due West, SC
05.1988

Skills

  • Underwriter Collaboration
  • Sales Strategies
  • Interpersonal Communication Skills
  • Policyholder Communication

Timeline

Licensed Sales Professional

Exclusive Allstate Agencies
01.2014 - Current

Call Center Management

MCI, Worldcom, Windstream
05.1989 - 01.2014

Associate of Arts - History, English

Erskine College

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Lori HayesCustomer Service And Sales Professional