Lori Hill
Brevard,NC
Summary
Licensed Physical Therapist Assistant with a track record of improving patient outcomes at Elevate Physical Therapy through innovative treatment strategies and effective communication. Increased billable units by 20% while maintaining strict compliance with HIPAA guidelines. Expertise in healthcare administration and team building fosters strong patient relationships and enhances overall service delivery.
Overview
23
23
years of professional experience
Work History
Licensed Physical Therapist Assistant
Elevate Physical Therapy
Brevard, NC
09.2021 - Current
- Played a key part in operational efficiency and patient satisfaction while working with patients with a large variety of orthopedic, cardiovascular, respiratory, and neurological diagnoses.
- Managed time efficiently in a fast-paced environment to increase billable units by 15-20%.
- Maintained patient confidentiality by following HIPAA guidelines.
- Improved patients’ outcomes by introducing new ideas for treatments, which physical therapists adopted.
- Documented billable units, patient complaints, treatment details, patient outcomes, and treatment plans in WebPT.
- Attracted patient requests and improved patient outcomes with new treatment ideas.
- Provided clear communication to patients, caregivers, co-workers, and administration.
Climbing, Backpacking, and Rafting Instructor
Tahoe Expedition Academy
Truckee, CA
05.2021 - 08.2021
- Planned, organized, and instructed multi-day climbing, backpacking, and rafting trips for youth ages 8-19.
- Provided risk management, team building, conflict resolution, time management, and program design.
Licensed Physical Therapist Assistant
Tahoe Forest Physical Therapy
Truckee, CA
01.2019 - 07.2021
- Played a key part in operational efficiency and patient satisfaction while working with patients with a large variety of orthopedic, cardiovascular, respiratory, and neurological diagnoses.
- Increased the number of repeat clients by evaluating needs, personalizing treatments, and streamlining operations.
- Gained trust by assessing patients, monitoring compliance and progress, and modifying treatment plans.
- Documented billable units, patient complaints, treatment details, patient outcomes, and treatment plans in EPIC.
- Provided clear communication to patients, patient caregivers, co-workers, and administration.
Climbing, Backpacking, and Rafting Instructor
Tahoe Expedition Academy
Truckee, CA
05.2019 - 08.2019
- Planned, organized, and instructed multi-day climbing, backpacking, and rafting trips for youth ages 8-19.
- Provided risk management, team building, conflict resolution, time management, and program design.
Business Owner
Hills Horticultural Sales
Grass Valley, CA
01.2014 - 01.2019
- Built a company that sold greenhouses and automated greenhouse systems.
- Increased B2B and B2C sales by 100% and clientele by 40% over five years by recommending components to meet clients' needs and budgets.
- Managed operations and finances.
- Scheduled and coordinated trade show appearances, meetings with clients, and travel arrangements.
- Managed correspondence with customers, the manufacturing company, and suppliers to ensure customer satisfaction.
- Responded to product quality issues by identifying the underlying causes and delivering resolutions for client retention.
- Tracked and analyzed expenses, including transportation, hotels, meals with clients, and trade shows.
- Found and capitalized on business opportunities by analyzing market trends.
- Consulted with prospective clients to explain the ROIs due to the product’s effect on crop yield to encourage purchase.
- Created estimates and invoices, forecasted revenue, developed budgets, and prepared taxes and P & L statements.
Business Owner
Custom Finishes
Georgetown, CO
04.2011 - 10.2013
- Managed and conducted all operations for a company that provided green home improvement services.
- Scheduled, planned, and implemented home improvement projects, installing natural, green, and sustainable products.
- Estimated expenses and created the budgets for projects lasting several weeks.
- Created estimates and invoices, managed accounts receivable, and provided tax reporting.
Solar Installer
Solar Windworks
Truckee, CA
05.2009 - 01.2011
- Helped with solar installations while maximizing operational efficiency.
Subcontractor and Sales Associate
Sons Development and Green Building Supplies
Grass Valley, CA
09.2002 - 04.2009
- Scheduled and organized building projects as a subcontractor for several energy-efficient green building projects.
- Managed and worked with crews to install sustainable green building products.
- Explained products’ Life Cycle Assessments when selling green building supplies.
- Monitored inventories and helped purchase materials as supplies were needed.
Education
MBA - Finance concentration
Louisiana State University
Shreveport, LA12.2025
A.A.S - Physical Therapy
San Juan College
Farmington, NM12.2018
B.S. - Industrial Technology
Appalachian State University
Boone, NC05.2001
Skills
- Business operations and strategy
- Business development and planning
- Customer relationship management
- Sustainability initiatives
- Market research
- Sales and marketing strategies
- Financial planning and analysis
- Financial accounting and reporting
- GAAP compliance
- Revenue forecasting
- Cost-benefit analysis
- Cost reduction strategies
- Billing and invoicing processes
- Tax compliance
- Team building techniques
- Program design and implementation
- Conflict resolution skills
- Healthcare administration expertise
- Documentation practices
- Medical terminology knowledge
- Patient relations management
- PTA license holder
- QuickBooks proficiency
- EHR software expertise (Epic and WebPT)
- Microsoft Excel proficiency
- Microsoft Office suite skills
- Google applications knowledge
- R programming language proficiency
- AWS training and certification
Accomplishments And Strengths
Managed all sales and consultation operations as the owner of a greenhouse sales company., Subcontractor and salesperson for a sustainable construction and green building supply company., Regularly oversaw several concurrent projects as the owner of a green home improvement business., Coordinated treatment plans as a physical therapist assistant to satisfy patient and administrative needs., Planned and directed youth outdoor programs as an outdoor educator., Explained Life Cycle Assessment of products sold and installed as a subcontractor and sales associate., Acted as a subcontractor for multiple green building projects., Installed solar power systems to reduce electricity usage., Received an undergraduate degree with a concentration in green building and alternative energy systems., Delivered effective correspondence with clients via email, text, phone calls, in-person meetings, and trade shows to maintain trusting relationships., Consulted with clients about LCAs and ROIs., Created detailed estimates and invoices and prepared two companies’ P&L statements., Maintained open and efficient communication with administration and co-workers at multiple healthcare organizations., Provided meticulous documentation for healthcare billing., Related to youth from varying backgrounds to converse about challenging topics., Managed all the finances, created financial statements, and provided tax reporting as the owner of a greenhouse sales company and home improvement business., Organized all material expenditures for reimbursement as a subcontractor for a sustainable construction company., Reduced expenses and grew business at multiple physical therapy clinics by analyzing and streamlining workloads and tracking billable hours., Guaranteed client retention through consistent professional communication as a business owner., Built long-term relationships with clients at three sustainably focused construction companies., Leveraged experience as a physical therapist assistant to understand healthcare operations from patients’ perspectives., Requested by 42% of patient caseload because of noted improvement with personalized treatment plans., Motivated and inspired youth groups to accomplish personal and team goals.
Timeline
Licensed Physical Therapist Assistant
Elevate Physical Therapy
09.2021 - Current
Climbing, Backpacking, and Rafting Instructor
Tahoe Expedition Academy
05.2021 - 08.2021
Climbing, Backpacking, and Rafting Instructor
Tahoe Expedition Academy
05.2019 - 08.2019
Licensed Physical Therapist Assistant
Tahoe Forest Physical Therapy
01.2019 - 07.2021
Business Owner
Hills Horticultural Sales
01.2014 - 01.2019
Business Owner
Custom Finishes
04.2011 - 10.2013
Solar Installer
Solar Windworks
05.2009 - 01.2011
Subcontractor and Sales Associate
Sons Development and Green Building Supplies
09.2002 - 04.2009
MBA - Finance concentration
Louisiana State University
A.A.S - Physical Therapy
San Juan College
B.S. - Industrial Technology
Appalachian State University