Lori Hinkle
Elkridge,MD
Summary
Driven and detail-oriented professional with a proven track record at Bakery Express, enhancing customer satisfaction through meticulous attention to food safety and effective time management. Skilled in customer service and problem-solving, demonstrated by efficiently handling multiple orders and ensuring a clean, organized workspace. Achieved a high accuracy rate in fast-paced environments, showcasing adaptability and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Line Cook
Bakery Express
Baltimore, MD
08.2021 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cashier
Hess Fuel Station
Elkridge, MD
08.2014 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Returns Department
Pandora Jewelry
Columbia, MD
08.2010 - 08.2012
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
Cashier/Receptionist
Antwerpen Toyota
Clarksville, MD
08.2004 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Diploma -
Long Reach High School
Columbia, MD06.2004
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Customer Service
- Problem-Solving
- Food safety knowledge
- Prepared Foods Plating
Timeline
Line Cook
Bakery Express
08.2021 - 08.2024
Cashier
Hess Fuel Station
08.2014 - 08.2016
Returns Department
Pandora Jewelry
08.2010 - 08.2012
Cashier/Receptionist
Antwerpen Toyota
08.2004 - 08.2007
Diploma -
Long Reach High School