Lori Hopf
Celestine,IN
Summary
Dependable administrative and customer service professional with experience in front desk operations, data entry, and office support. Known for effective communication, attention to detail, and strong organization in busy environments.
Overview
39
39
years of professional experience
Work History
Family Babysitter
Self Employed
Celestine , IN
10.2021 - Current
- Ensured safe, supportive environment for children, fostering comfort and security while parents were away.
- Supervised and actively engaged children in diverse activities, enhancing their well-being and development. of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Facilitated physical activity by taking children on walks and to playgrounds, promoting healthy habits.
- Encouraged positive social interaction through playdates and group outings.
- Transported children safely to and from after-school activities and events. for kids to after-school activities.
- Created safe, caring settings to support emotional, social, and intellectual growth.
Office Administrative Assistant
Meyer Distributing
Jasper , IN
01.2017 - 10.2021
- Managed daily administrative support for Meyer Distributing distribution office operations.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Coordinated office supplies, filing, and front desk coverage for daily operations.
- Organized and maintained filing systems, both paper and electronic.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Call Center Representative
Memorial Hospital
Jasper , IN
01.2016 - 01.2017
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered Memorial Hospital patient calls with professional, calm communication.
- Navigated through computer systems to review information and respond appropriately to callers.
- Documented call details in Memorial Hospital record systems.
- Attended regular training sessions on updates and changes within the industry or organization.
Retail Sales Associate
The Ivy Manor
Jasper , IN
01.2013 - 01.2016
- Processed customer transactions accurately at the register while delivering excellent service.
- Processed sales transactions using point-of-sale systems and maintained cash handling accuracy.
- Greeted customers and assisted in locating requested items to enhance satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Welcomed customers into the store with a friendly smile. upon entering the store and provided assistance.
- Greeted guests and provided courteous service throughout shopping visits.
- Maintained organized fitting rooms, shelves, and display areas.
- Restocked merchandise displays to maintain polished boutique presentation.
- Supported inventory counts and received new merchandise shipments.
- Provided administrative support such as filing, scanning, data entry, photocopying, faxing and other clerical duties.
- Performed clerical duties such as filing documents, answering phones and preparing correspondence.
Factory Production Worker
Wabash Valley Produce
Dubois, IN
01.2011 - 12.2013
- Inspected produce quality for size, ripeness, and visible defects
- Cleaned work areas and equipment to maintain sanitary produce handling
- Followed food safety procedures and plant safety rules during shifts
- Maintained a clean and safe work area in accordance with OSHA standards.
- Inspected finished products for defects or flaws.
- Communicated effectively with supervisors regarding job progress and safety issues.
- Loaded parts onto conveyor belts for efficient processing. onto conveyor belts for further processing.
Retail Sales Associate
The Ivy Manor
Jasper, IN
01.2007 - 12.2010
- Greeted customers upon entering the store and provided assistance.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Assisted customers on The Ivy Manor sales floor with product selection and styling.
- Greeted guests and provided courteous service throughout shopping visits.
- Helped customers by answering questions and locating merchandise.
- Processed sales transactions using point-of-sale systems and cash handling procedures.
- Handled customer complaints in a professional manner.
- Maintained organized fitting rooms, shelves, and display areas.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Human Resources Assistant
Indiana Furniture
Jasper , IN
01.2006 - 01.2007
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Updated employee database with changes in job title, salary information or contact details.
- Provided administrative support for HR projects and initiatives.
- Assisted with planning, organizing and coordinating company events.
Office Secretary
Northeast Dubois Middle School
Dubois, IN
01.1999 - 12.2005
- Answered phones and greeted families, staff, and visitors at Northeast Dubois Middle School.
- Answered telephones promptly and directed calls to appropriate personnel.
- Greeted visitors in a professional manner and provided assistance.
- Prepared correspondence, forms, and office documents for student and parent needs.
- Assisted with enrollment paperwork, student records, and daily office procedures.
- Supported administrators with clerical tasks and front office communication.
- Processed incoming mail, deliveries, and school office supplies.
- Completed day-to-day duties accurately and efficiently.
- Oversaw classroom activities and physical education sessions to ensure student engagement and safety.
Bank Teller
German American Bank
Jasper, IN
01.1988 - 12.1998
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Reconciled accounts receivable payments against outstanding invoices.
- Performed data entry tasks with accuracy and speed.
- Sorted correspondence, forms, and reports into established office file categories.
- Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Education
High School Diploma -
Greater Jasper High School
05-1985
Skills
- Record keeping
- Data Entry
- Effective communication
- Attention to detail
- Time management
- Cleaning
- Adaptability
- Reliability
- Multitasking
- Childcare management
- Activity planning
- Customer support
- Progress tracking
- Proficient with Microsoft Office Products
Timeline
Family Babysitter
Self Employed
10.2021 - Current
Office Administrative Assistant
Meyer Distributing
01.2017 - 10.2021
Call Center Representative
Memorial Hospital
01.2016 - 01.2017
Retail Sales Associate
The Ivy Manor
01.2013 - 01.2016
Factory Production Worker
Wabash Valley Produce
01.2011 - 12.2013
Retail Sales Associate
The Ivy Manor
01.2007 - 12.2010
Human Resources Assistant
Indiana Furniture
01.2006 - 01.2007
Office Secretary
Northeast Dubois Middle School
01.1999 - 12.2005
Bank Teller
German American Bank
01.1988 - 12.1998
High School Diploma -
Greater Jasper High School